Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Performs a wide range of departmental duties including fielding phone calls, scheduling, filing, record keeping, greeting patients. Also including direct and indirect patient care activities, which are essential to providing comprehensive care to patients and their families. Ability to assist technologist with positioning patients of same gender in MRI. All duties are performed according to departmental and organizational policies and procedures. Significant use of the Hospital Information System as necessary. Able to provide appropriate care for patients served, regardless of age. Demonstrates outstanding customer service and the key behaviors outlined in the Hospital 's Core Success Factors in all interactions. The medical staff determines the qualifications of the radiology staff that use equipment and procedures.
EEO/AA/Disability/Veteran Responsibilities:
1. Performs all required clerical/secretarial functions mandated by the department.
1.1 Schedules appointments for patients with consideration to the type of exam to assure continuity.
2. Screens and refers all incoming calls and department visitors to ensure that accurate and timely departmental communication is facilitated and that the department is presented in a positive manner.
2.1 Answers telephones within three (3) rings in a courteous manner, identifying self and department at all times.
3. Maintains confidentiality of information of the Department.
3.1 Maintains confidentiality of departmental information according to established procedures with no reported errors.
4. Maintains proper level of departmental inventory supplies to allow staff to complete assigned responsibilities.
4.1 Monitors supplies on a bi-weekly basis to ensure adequacy of inventory and within budgeted levels.
5. Notifies supervisor of workload status which requires either reassignments or Contributes to hospital cost containment via productivity and efficient operation.
5.1 Provides input on hiring and orients and assists in training of the clerical support staff of the department.
6. Responsible for promoting the Greenwich Hospital Patient/Guest Relations Program.
6.1 Provides positive supportive communications to co-workers and department visitors as demonstrated by supervisor's observations and no verified complaints during the review period.
7. Following established procedures, completes routine interviews and patient screenings to obtain required patient data and demographic information that will assist the technologist in the assessment, planning, and evaluation of patient needs for the specific diagnostic imaging exam or procedure.
7.1 Interviews patients, collects and documents data collected on appropriate forms.
8. Functions as a member of the care team to support the set up and preparation of patients undergoing radiology procedures. Has knowledge of exams and preps in order to facilitate patient flow through the section.
8.1 Provides basic explanation of routine imaging exams and section specific procedures to patients and families within established parameters
Qualifications:
EDUCATION
High school graduate required; familiarity with computer-data entry system.
EXPERIENCE
Preferred six (6) months exposure in a Radiology reception area. Exposure to MIS or RIS computer system/P.C. and/or terminal experience preferred.
LICENSURE
None required
SPECIAL SKILLS
Familiarity with computer-data entry systems. Able to handle patients graciously, telephone etiquette. PHYSICAL AND MENTAL REPORT ability to see clearly at 20 feet or more. Ability to learn and demonstrate competency in basic patient screening and patient care procedures within specialty area, according to established protocols. Ability to prioritize and adjust work plans based on the needs of the patient, the section, and the Radiology team.
PHYSICAL DEMAND
Contact with patients under wide variety of circumstances. Subject to varying and unpredictable situations. Handles emergency or crisis situations. Subject to many interruptions. Occasionally subjected to irregular hours. May be required to work a flexible schedule. Helps move patient to exam room or table as needed. May have to aid in Transport when needed.
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