Team Member/Customer Service Associate

SEASONAL position with the possibility to be long-term based on work performance.

ESSENTIAL DUTIES and RESPONSIBILITIES:

Processes register transactions, operates laminating machines, measures/cuts butcher paper, creates die cuts, utilizes binding machine, cutting board, ensures quality on all custom projects, conducts website updates, online sales and follows company’s best practices and productivity standards.

Demonstrates TRUE courtesy, respect, and prompt responses to fellow associates and customers and handles all customer requests in a courteous and genuinely helpful way.

Takes accurate markdowns/ups, counts merchandise and performs inventory as needed.

Maintains brand name familiarity and product knowledge to assist customers with suggestions.

Performs all cleaning tasks, such as dusting, sweeping, mopping, vacuuming, etc.. (in the breakroom, bathrooms, training room, Art station, storage rooms, sales floor) to ensure a neat, clean and organized store.

Safeguards confidentiality, such as credit card information, customer phone numbers, etc..

Maintains a high level of awareness and customer contact on the sales floor to prevent customer theft.

Maintains floorplan familiarity, reports any unsafe conditions or practices and follows safety policies to minimize risk, losses to the company and/or theft.

Understands all policies and procedures concerning cash, credit cards, returns, voids, store credit, tax exemptions and offline procedures.

Follows company requirements on scheduling and timekeeping policies and practices on B2B’s communication app.

Assists with art camps and paint classes (scheduling, setting up, breaking down, cleaning, etc..)

Performs other duties as assigned.

KEY COMPETENCIES/REQUIREMENTS

· Customer Focused

· High Integrity and Trustworthiness

· Excellent Interpersonal and Communication Skills

· Creativity

· Self-Initiative

· Action Oriented

· Strong Organizational and Detail Orientation Skills

EDUCATION and EXPERIENCE

· High School diploma or GED

· Previous cash handling experience required

· Previous work experience in a retail setting and/or school setting preferred

· Proficiency with computers and related software applications

· Sales experience preferred

Job Types: Part-time, Seasonal

Pay: From $10.00 per hour

Expected hours: 15 – 20 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person