Systems Support Specialist Ii

IT support & administration. This position reports to the IT Systems Manager & will work closely with systems administrators, engineers, and security personnel. Excellent opportunity to expand skills & gain experience in a variety of IT systems administration, infrastructure, networking & security related areas.

Service Delivery: This person will serve as a direct point of contact for internal Information Systems customers and respond to end-user requests & needs, with the primary focus being customer service & Level 1-2 problem resolution. This person will gather all relevant technical information necessary to resolve issues & respond to user questions/inquiries in a timely, accurate, & professional manner. This person will proactively communicate with end-users regarding the progress of the resolution, keeping ownership throughout the progress & working to ensure customer satisfaction. Documents & escalates support requests to other department staff & Network Administrator as needed.

Administration: Assist the Network Administrator in maintaining the IT systems for Verified Credentials. This includes user endpoints (workstations, laptops, phones, desktop software, etc.), printers/scanners, Active Directory user account administration, antivirus tools, MS Exchange, Outlook and the O365 software suite.

Primary Responsibilities:

• Desktop support & triage (All Windows Operating Systems)
• Hardware and software (OS & desktop applications) troubleshooting.
• Escalation of support cases to other IT staff members.
• End-user training & usage documentation.
• Managing ticket queue and proactive identification/remediation of end user incidents/requests
• Light system administration
• Monitoring, deployment and remediation of security patch deployment for endpoints
• Other business/technical related tasks & projects as assigned by management.

Qualifications:

• Effective documentation skills.
• Excellent communication & customer service skills.
• Ability to manage and prioritize workload.
• 4+ years’ experience supporting end users preferred
• Bachelor degree or related experience preferred
• Experience with windows server(2016/2019) preferred
• Experience with O365 user administration
• Basic networking skills.
• Advanced troubleshooting skills
• Ability to lift 50 lbs.

If you have what it takes to succeed in this role and would like to join a growing organization filled with exceptional, positive, and motivated individuals, this is the place for you!

We look forward to hearing from you!

Benefits Include: Medical, Dental, Paid Vacation, Paid Holidays, Paid Time Off, and Flexible Spending.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Lakeville, MN 55044: Relocate before starting work (Required)

Work Location: In person