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Form of workJob Description
Please view our website -
www.MobileProSystems.com
This role fills a combination of hardware and software troubleshooting, encompassing a multitude of computer-based hardware as well as mechanical systems on board our proprietary equipment. We are looking for an individual with multi-tasking abilities and a high level of organization. Our proprietary products are evolving with the market, and we are looking for an individual to evolve with us.
Duties/Responsibilities
- Prompt and reliable responses to Client inquiries
- Call and Incident tracking
- Troubleshooting Network Surveillance Audio and Visual integration systems
- Troubleshooting Electrical and Mechanical equipment
- Multi-level Team interactions based on Support Needs
Job Requirements
- Excellent communication skills, written and verbal.
- Basic networking skills (IP address schemes, assignment, etc.)
- Basic electrical knowledge (ground, neutral, hot, load variance, etc.)
- Basic mechanical knowledge (fitment, torque specs, etc.)
- Advanced Troubleshooting
Preferred Experience
- Level 2 Help Desk or equivalent, 2 years
- Hobbyist level mechanical skill
- Advanced knowledge of Network Surveillance Audio and Visual systems integration
- Hobbyist level knowledge of Cellular Networking
www.MobileProSystems.com
This role fills a combination of hardware and software troubleshooting, encompassing a multitude of computer-based hardware as well as mechanical systems on board our proprietary equipment. We are looking for an individual with multi-tasking abilities and a high level of organization. Our proprietary products are evolving with the market, and we are looking for an individual to evolve with us.
Duties/Responsibilities
- Prompt and reliable responses to Client inquiries
- Call and Incident tracking
- Troubleshooting Network Surveillance Audio and Visual integration systems
- Troubleshooting Electrical and Mechanical equipment
- Multi-level Team interactions based on Support Needs
Job Requirements
- Excellent communication skills, written and verbal.
- Basic networking skills (IP address schemes, assignment, etc.)
- Basic electrical knowledge (ground, neutral, hot, load variance, etc.)
- Basic mechanical knowledge (fitment, torque specs, etc.)
- Advanced Troubleshooting
Preferred Experience
- Level 2 Help Desk or equivalent, 2 years
- Hobbyist level mechanical skill
- Advanced knowledge of Network Surveillance Audio and Visual systems integration
- Hobbyist level knowledge of Cellular Networking
