Systems Network Administrator

The Systems Network Administrator is responsible for all network and server infrastructure components, ensuring they are in proper working condition. They are the lead resource in resolving any network, or application performance problems as well as resolving issues in case of any hardware/software failures. They create file systems and manage network communication. Part of the Systems Network Administrator requirements include being responsible for taking care of the backup and recovery policy. The Systems Network Administrator role is to ensure the stable operation of the in-house computer network. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links. The person will also analyze and resolve end user hardware and software computer problems in a timely and accurate fashion and provide end user training where required. The Systems Network Administrator updates the new version of OS and application software, along with executing the policies for the use of the computer system and network. The Systems Network Administrator sets up security policies for users and taking care of identity management.

Strategy and Planning

• Perform network and server design and capacity planning.
• Develop, implement and maintain policies, procedures and associated training plans for network resource administration, appropriate use, and disaster recovery.
• Establish service level agreements with end users.

Acquisition and Deployment

• Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
• Interact and negotiate with vendors, outsourcers, and contractors to secure network and server products and services.
• Conduct research on network and server products, services, protocols, and standards in support of infrastructure procurement and development efforts.

Operational Management

• Installing, configuring, updating and maintaining servers and networks; Overseeing system performance and troubleshooting issues.
• Sustaining network and system integrity, server deployment, and security; Monitoring and maintaining network servers such as file servers, VPN gateways and intrusion detection systems.
• Ensuring high-level security and efficiency resulting in maximum up time.
• Creating a backup and safeguarding the data if there are any hindrances, performing system upgrades following new releases.
• Manage servers, including e-mail, print, and backup servers and their associated operating systems and software.
• Manage security solutions, including firewall, anti-virus, and intrusion detection systems.
• Manage all network hardware and equipment, including routers, switches, hubs, and UPSs.
• Ensure network connectivity for all workstations.
• Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
• Administer and maintain end user accounts, permissions, and access rights.
• Perform server and security audits.
• Monitor and test network performance and provide network performance statistics and reports.
• Manage and/or provide guidance to junior members of the team.

Position Qualifications

• High School diploma and 10 years equivalent work experience or Bachelor's degree in the field of computer science.
• Certifications in Systems/Network Administration - preferred.

Licenses and Certificates

• Possession of a valid Pennsylvania State Driver's License - required.

Environmental Conditions

• Indoors, Environmentally Controlled.

Safety Equipment Used or Needed

• None

Comments

• This description was prepared to indicate the kinds of activities and levels of work difficulty required of positions in this class. It is not intended as a complete list of specific duties and responsibilities.

• Working technical knowledge of network and PC operating systems.
• Extensive application support experience.
• Working technical knowledge of current network hardware, protocols, and standards.
• Hands-on hardware troubleshooting experience.
• Good understanding of the organization's goals and objectives.
• Knowledge of applicable data privacy practices and laws.
• Knowledge of safe practices in an office environment.
• Knowledge of network routing aspects including OSPF, BGP and fiber.
• Knowledge of or familiarity with pfSense, HPE/Aruba and Ubiquiti network environments.
• Planning and execution of migration and administration of Microsoft Active Directory including user profiles, group policy, OUs, security groups, DNS, DHCP, certificates, share permissions, DFS namespace and replication; AD CS and PKI is highly recommended.
• Administration of servers in a virtualized and/or cloud environment, such as Azure, VMware or Hyper-V and normal use of same virtualization environment.
• Administration of backup software, server and file restorations, and backup storage
• Datacenter and cloud automation tools such as Orchestrator and Azure Automation
• Understanding of how and why Operational Monitoring is used including usage metrics, trending, auditing, and forecasting to maintain availability for the systems.
• Ability to look at multiple tasks, request, and issues and independently make good decisions to prioritize work for the good of the City and its end users.

Personal Attributes

• Strong written and oral communication skills.
• Strong interpersonal skills.
• Ability to conduct research into networking issues and products as required.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.

Employment Type: Full-time