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SalaryABOUT US
Founded in 1981, Penn Veterinary Supply was created out of the belief that there is a better way to supply veterinarians with products and services. This belief remains at the core of everything we do. We proudly remain a family owned and operated business, free of corporate ownership. This enables us to best meet the needs of our customers on an individual basis without the pressure of answering to shareholders. We strive to set a higher standard of servicing the veterinary profession by focusing on our Power in Partnership model:
- Penn Vet is a Family-Owned Business that values our PEOPLE and yours.
- Our team is dedicated to providing SOLUTIONS for the veterinarians and entire staff at independent, privately held veterinary hospitals.
- We aim to be a true business partner that strives to consistently exceed your SERVICE expectations.
- We select partners who advocate for the importance of the veterinarian's recommendation of PRODUCTS that provide quality, savings, and value.
Penn Vet was founded in Lancaster County, Pennsylvania, and has since grown to open branches in Michigan, Florida, and North Carolina.
ABOUT THE POSITION
The Network & Systems Administrator provides high-level IT support, assistance and troubleshooting through remote desktop platforms, SSH, cloud-based portals, and virtual infrastructure. This full-time position requires the ability to work in a fast-paced, changing environment while maintaining a high level of professionalism, customer service, communication, and organization. Candidates must be available to work a schedule from 8:00am to 5:00pm, with some flexibility, of Monday through Friday. This is a hybrid position: hybrid work arrangements allow for up to three days per week of remote work after onboarded in position and in consideration of onsite coverage needs. Remaining schedule is completed in corporate office location. Minimal overnight travel (as needed, less than 5 times per year) for purposes of IT maintenance at branch locations may be required.
Essential Responsibilities
- Holistic monitoring of IT hardware and software (network, server, and security systems): analyzes and resolves problems and perform upgrades.
- Ability to make swift decisions and take initiative to achieve tasks and/or goals.
- Resolve helpdesk incidents related to network, server, backup and security systems.
- Supports IBM iSeries server hardware and operating system. Responds to daily operational requirements, monitor system performance, perform upgrades, analyze and resolve problems
- Provides administrative support for various software systems used throughout the organization.
- Develops and maintains data backup and recovery plans with secure off-site storage.
- Assists with support of Windows desktop and laptop computers and related operating systems and applications both in the office and in remote locations. Performs upgrades and patching.
- Completes other related duties as assigned, customary to department and role.
Required Knowledge, Skills, and Abilities
- Customer service driven with strong verbal and written communication skills.
- Strong time management and organizational skills required.
- Strong analytical and problem-solving skills with attention to detail.
- Ability to organize one’s own activities and manage multiple priorities independently while also working as an active member on a team.
- Strong verbal and written communication skills.
- Ability and willingness to learn new technologies and processes as introduced.
Required Education and Experience
- Associates’ degree in Computer Science, Information Technology or a combination of certifications and 2-4 years of relevant experience
- Configuration, installation and troubleshooting of switches, routers and firewalls (VPN, VLAN, ACLs)
- Microsoft OS for servers and workstations
- Microsoft 365 Administration
- Virtualization infrastructure (VMware preferred)
Candidates with the following preferred experience will stand out from the rest:
- Experience configuring Active Directory, GPOs, DNS, DHCP, WSUS
- Proficiency in supporting network hardware, protocols, applications, tools and devices
- Proficiency in Microsoft 365 Administration (Endpoint Manager, Exchange, Entra, SharePoint, Teams)
- Experience with Proofpoint, Mimecast or other email protections suites
- Experience configuring virtual environments (VMware) and storage
- Experience with backup solutions, replication and retention policies including disaster recovery planning
- Working knowledge of iSeries hardware and OS/400 operating system in a network environment is a plus.
- Experience with security and Next-Gen Antivirius/EDR solutions
- Advanced certifications (Cisco, Microsoft, AWS, Security+, Network+)
- Working knowledge of IT security, system monitoring and networking best practices.
Penn Veterinary Supply is a drug-free workplace. Candidates are required to successfully pass a pre-employment drug screen and background check. Penn Vet is an Equal Employment Opportunity employer that does not discriminate based on race, color, religion, sex, disability, marital status, age, pregnancy, national origin, protected veteran status, ancestry, genetic information, sexual orientation, or any other characteristic protected by applicable federal or state laws.
