Systems Management Technologist

We are looking for a Systems Management Technologist to join our client’s team in support of their DoD customer located in Great Lakes, IL. The qualified candidate will be supporting the mission of the U.S. Army Cadet Command: USACC partners with universities to recruit, educate, train, and commission leaders of character for the Total Army and partner with high schools to develop accomplished, responsible, citizen who value service to their communities.
Our dedicated team is looking to onboard a qualified candidate that is willing to learn and be a part of our high performing team. The position requires attention to detail, active participation in team meetings, and the ability to properly complete and document action items, tasks, while always keeping a client focus.
US Citizenship is required along with a current DoD Secret clearance.
Responsibilities Include:

• Provide dedicated Tier 2 Functional Customer Support that shall liaise between current Cadet Command Directorates, field offices, and service providers and provide onsite, remotely, over the phone and/or via email Tier 2 Application helpdesk support for all current and future Cadet Command applications.
• Provide technical analysis of Information Technology (IT) Purchase Requests. 
• Support technical analyses of current and future Information Technology (IT) Purchase Requests to ensure compatibility with established government specifications.
• Monitor support ticketing and reporting systems; report trends of degraded services and support to MAM and G6 leadership.
• Support the analysis of the IT/IM architecture impacting dynamic network access and services to USACC soldiers, civilians, contractors, and partners at all USACC locations.
• Conduct analysis, refinement and modernization of USACC IT/IM system(s) that support Command and Control, education/training, and distribution and delivery.
• User Account management.
• Provide Brigade classroom and conference room support.
• Monitoring and tracking C4IM training and compliance.
• Update and maintain software application roles and account access.
• Coordination of actions to resolve cyber‐attacks/incidents on command assets with external and subordinate organizations.
• Provide physical support and troubleshooting with individual users; for users geographically separated from the immediate area, support shall involve working with the user, other BDE IMO(s), university or high school IT personnel, as well as possibly providing additional support to the BDE's when required.

Required Experience and Qualifications:

• US Citizenship is required along with a current DoD Secret clearance.
• Able to travel CONUS and OCONUS to U.S. territories.
• 5+ years of Information technology experience supporting organizations with 500 or more users (military experience counts as years of experience). Military service counts as part of the 5+ years.
• DoD 8570.01 certification requirements for IAT Level II (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP).
• Must reside within a commutable distance to our client's location in Great Lakes, IL in order to work onsite full time. 
• Possess a thorough knowledge and experience of the Army organizational structure, mission objectives, function, procedures, agency regulations, and policy pertaining to the Department of the Army.
• Associates degree or equivalent experience in Information Management from a regionally accredited institution of higher education that is accredited by one of the regional accrediting bodies: Middle States, Association of Colleges and Schools; New England Association of Schools and Colleges; North Central Association of Colleges and Schools; Northwest Commission on Colleges and Universities; Southern Association of Colleges and Schools; Western Association of Schools and Colleges; Accrediting Commission for Community and Junior Colleges.
• Ability to communicate with team personnel effectively and professionally, and high-ranking military superiors.