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SDI Presence LLC is an IT consultancy and managed services provider (MSP) that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 25-year corporate resume, SDI delivers strategic managed services, IT consulting, and hybrid multicloud infrastructure solutions to optimize our clients’ technology environments. SDI is NMSDC-certified, with a portfolio of clients that includes some of the nation’s largest airports, utilities, commercial real estate portfolios, and government agencies. SDI is backed by Abry Partners, a Boston-based sector-focused private equity firm with $5B under management and more than 30 years of experience in the technology market. Visit us at SDIPRESENCE.COM and connect with us on TWITTER and LINKEDIN.
Although we list what we generally look for in this job description, we are very likely missing other attributes and skills that you have that could make you a great fit but are not currently listed. The point we’re getting at is it doesn’t hurt to take a chance and apply!
Summary
The Systems Engineer will be responsible for the management, operation, maintenance and support of the highly available Cisco network infrastructure components, Windows and Linux servers, and storage devices as directed by the designated Program Manager. This Engineer will respond to server, storage and network alarms and outages, dispatch to remote sites for troubleshooting and repairs as well as document network infrastructure, update and close trouble tickets and document root cause of server, storage and network issues. This Systems Engineer will report to the Project Manager and team lead and will work closely with other members of the technology department to support all technology at our client’s sites.
Responsibilities
- Perform day to day administration and operational functions of the datacenter server environment
- Design, set up, configure and troubleshoot Windows and Linux servers and other peripheral components to support all aspects of the day to day operations
- Design, set up, configure and troubleshoot Cisco network switches and other network components to support all aspects of the day to day operations
- Perform day to day administration and operational functions of the network environment
- Day to day monitoring of the server and network environment, collecting and preparing statistical data for analysis on server and network performance and availability
- Documentation of Procedures / Networking and server environments (ensure that all network and server documentation is accurate and up to date)
- Document issue resolution using the helpdesk ticketing system
- Management of the IOS images and ensuring patches are tested and applied
- Submit Request for Change forms when needed. Participate in Change Advisory Board meetings
- Configure and troubleshoot video cameras and recording devices
- Configure and troubleshoot wireless network equipment
- Install and configure software
- Maintain excellent communication with all end users and other members of the technology department
- Assist other team members in executing various project tasks
- Work with hardware break/fix vendor as needed
- Execute other assigned tasks as delegated by the Customer, Project Manager and Team Lead
Requirements
- Five or more years of experience working within both physical (Windows Active Directory) and virtual (VMware/Hyper-V) servers
- Advanced vendor certifications and in-depth knowledge of at least one or more network operating system (LAN or WAN) and email system
- At least one advanced certification on network connectivity devices. Example certifications are: Microsoft MCSR, MCTS, Cisco CCNP, Cisco CCSP, Citrix CCIA, CompTIA Linux + (or similar), VMWare VCP, Apple Certified System Administrator (ACSA, Security certification(s) through RSA.
- Experience working within RedHat Linux
- Must be highly detail-oriented and organized with excellent analytical and problem-solving skills
- Must have excellent customer service, written communication and interpersonal skills
- Drivers license required
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Opportunity Employer Statement
SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Staffing Firms
SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.
Compensation Notice
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $120k/yr. in our lowest geographic market up to $140k/yr. in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience. SDI Presence LLC is a total compensation company. Dependent on the position offered, other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
