Systems Administrator/Help Desk Specialist (Ts/Sci Full Scope Polygraph Required

Responsibilities:

• Provide Tier 1-3 level support in the Herndon, VA area.
• Provide support to users with myriad requests from access issues to performing system diagnostics, monitoring, and health checks.
• The Help Desk team supports the users with general software troubleshooting, installing patches, and supporting upgrade releases.
• In addition, the Help Desk team may be requested to participate in Disaster Recovery exercises.
• The ideal candidate will be part of an integrated Help Desk team, while acting as a liaison between software developers, users, and program personnel. The individual will be required to track, manage, and report on Help Desk tickets, providing briefings and updates to varying levels of program and client leadership.

• This position requires a broad knowledge of system administration, knowledge of automation technologies, and scripting.
• This position also requires a knowledge of security and accreditation practices and procedures and the ability to work with several enterprise resources and teams in the operation of an enterprise digitization infrastructure.
• Demonstrated on-the-job experience working and solving technical problems independently as a system administrator
• Demonstrated ability to monitor and troubleshoot enterprise workflow applications, to include: installing, starting, and stopping background processes, analyzing log and event files, and patching and troubleshooting
• Experience working in JIRA and CONFLUENCE applications