Systems Administrator

We're Apogee. Nice to meet you. At our core, we're an IT-services organization that happens to focus on higher education. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets today's needs technology-savvy generation.

We work hard, celebrate success, and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today.

The salary range for this position is $70,000-$80,000.

In this role you will:

• Perform intermediate-level Systems Administrator tasks and activities with high independence and autonomy.
• Work directly with stakeholders (both internal and external) including:
• Communicating via email and phone to provide friendly and timely customer service.
• Explaining complex issues in more basic terms an average end-user can understand and appreciate.
• Communicating regularly to ensure a clear understanding, status of the ticket or project you are working on, and the resolution.
• Coordination of maintenance and downtime.
• Monitor the performance of servers, workstation, software, and hardware, and take appropriate action to resolve issues and ensure reliable operation.
• Diagnose and troubleshoot server, workstation, and infrastructure issues, including root cause analysis in efforts to limit recurring issues and proactively prevent future issues.
• Assist with the deployment, installation, configuration, management, monitoring, and upgrades of servers, server applications, workstations, virtual environments, and VMs.
• Assist in deployment, management, maintenance, and troubleshooting of backups and backup systems.
• Assist in onboarding new customers through deployment of Apogee's Managed Services toolsets, best practices, and documentation of IT infrastructure.
• Manage and maintain various systems that support Apogee's IT Managed Services solutions.
• Perform IT Assessments to evaluate customer's infrastructures for best practices and security vulnerabilities.
• Assist in the development and documentation of SOPs and Best Practices.
• Plan and lead small IT Projects including timelines, tasks, and resources, and drive projects to completion on-time and under budget.

Expectations

• Maintain ownership and responsibility for tickets assigned to you, with minimal oversight. Including, keeping tickets updated (in real time), with proper ticket status, notes, documentation, and communications.
• Create and maintain documentation (in real time) including KB articles, IT documentation, and passwords.
• Accountable for progressing assigned tasks and projects, and meeting deadlines and stated objectives, with limited oversight.
• Follow existing processes and procedures, and continually looking for ways to improve them.
• Good time management and task prioritization skills, with minimal oversight.
• When you notice unplanned work that needs to be performed, you take action, while balancing your existing tasks.
• As this is a remote position, you should have a dedicated space for work, during normal business hours, that is free from noise and distractions.
• A minimum of a 40-hour work week, as determined with the supervisor, to allow the employee to fulfill the assigned duties and responsibilities, including occasional evening and weekend hours.
• Participate in on-call rotation, typically 1 week, every 4-6 weeks.

Requirements

Experience

• 5+ Years of extensive hands-on experience as an Systems Administrator in an enterprise (Domain) environment.
• 3+ Years experience in Managed IT Services.
• Proficiency in network fundamentals, such as:
• TCP/IP, LAN, WAN, Server/Client Relationships
• Proficiency in Operating Systems and Applications, such as:
• Windows, Windows Server, Mac OS, Linux, and Microsoft Office.
• Proficiency in IT infrastructure components and services, such as:
• Active Directory, Group Policy, DNS, DHCP, ADFS, NPS, IIS, DFS, Print and File Services, and SQL
• Experience with virtualization infrastructure, such as:
• VMware and Hyper-V (Nutanix and Cisco Hyperflex a plus)
• Experience with PowerShell for scripting for automation and efficiency purposes.
• Hand-on experience managing and configuring Infrastructure and Endpoint Management tools, such as:
• ConnectWise Automate, Addigy, SCCM, and InTune.
• Experience with backup solutions, such as:
• Veeam, Azure Backup, and Windows Backup
• Experience with common cloud solutions, such as:
• AWS, Microsoft 365, and Google Workspace

Education and Certifications

• Certifications are a plus, however your experience and hands-on knowledge carry significant weight.
• Certifications that are applicable, but not required.
• A+, Network+, Security+
• CCNA
• Google Cloud Certifications
• Microsoft/Azure Cloud Certifications
• Amazon AWS Cloud Certifications
• Linux Certifications: Red Hat Certified System Administrator (RHCSA), Red Hat Certified Engineer (RHCE)
• Microsoft Certified System Engineer (MCSE) or Architect (MCSA)
• VMWare Certified Associate (VCA) or Professional (VCP)
• Addigy Certified Expert (ACE)
• Veeam Certified Engineer (VMCE) Architect (VMCA)

Benefits

Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better so here is what we are offering:

• An attractive salary
• Health insurance plan including Health Savings Account matching program
• Monthly technology stipend
• Engineering and Technical teams receive cash bonuses for obtaining certifications
• Maternity and Paternity leave
• Peer recognition program
• Career development programs

At Apogee, we believe education is a doorway to a fair and just society. Within our own walls, we stand committed to creating a healthy culture of diversity and inclusion, empowering one another as advocates for an inclusive workplace, and doing so transparently. Apogee employees founded three employee-led groups in 2020 including Diversity and Inclusion, Civic Awareness, and Apogee Veterans.

Accommodations:

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources, hr@apogee.us.

Diversity Commitment Statement

At Apogee, we believe education is a doorway to a fair and just society. Within our own walls, we stand committed to creating a healthy culture of diversity and inclusion, to empowering one another as advocates for an inclusive workplace, and to doing so transparently. Apogee employees founded three employee-led groups in 2020 including Diversity and Inclusion, Civic Awareness, and Apogee Veterans. Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better so here is what we are offering:

• An attractive salary
• Health insurance plan including Health Savings Account matching program
• Monthly technology stipend
• Engineering and Technical teams receive cash bonuses for obtaining certifications
• Maternity and Paternity leave
• Peer recognition program
• Career development programs

At Apogee, we believe education is a doorway to a fair and just society. Within our own walls, we stand committed to creating a healthy culture of diversity and inclusion, empowering one another as advocates for an inclusive workplace, and doing so transparently. Apogee employees founded three employee-led groups in 2020 including Diversity and Inclusion, Civic Awareness, and Apogee Veterans.

Accommodations:

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources, hr@apogee.us.

Diversity Commitment Statement

At Apogee, we believe education is a doorway to a fair and just society. Within our own walls, we stand committed to creating a healthy culture of diversity and inclusion, to empowering one another as advocates for an inclusive workplace, and to doing so transparently. Apogee employees founded three employee-led groups in 2020 including Diversity and Inclusion, Civic Awareness, and Apogee Veterans.