System And Network Administrator

Position Description

The System Network Administrator will be responsible for proactively managing the computer AND NETWORK systems for client businesses. The position responsibilities include SYSTEM AND NETWORK administration and management for the client's overall IT environment. The position is also involved with assisting clients with the administration of third-party providers that are unique to individual clients.

The System and Network Administrator is empowered to monitor and maintain network systems, troubleshoot and make improvements to client's networks as necessary or recommended. including end user support. The position will be interacting and consulting with clients on a daily basis and must be skilled in communicating with end users at all levels of a client organizations. The position will also have an active role in consulting with clients on hardware/ software AND NETWORK solutions that improve business processes and efficiencies.

The position also offers an opportunity to engineer new client on-boarding and transition processes using best in class due diligence and discovery practices. You will be able to use your technical, client facing and innovation skills to freely design technical environments that meet the unique needs of the client.

Position Requirements

We are interested in talking to versatile IT professionals with strong technical and client facing skills and enjoy creating and managing IT solutions that leverage technology to meet client business needs. Qualifications in the following areas are key:

· Worked in a Managed Service Provider environment

· Skilled using RMM tools and processes (Kaseya a plus)

· Experience with ticketing systems (Auto-Task a plus)

· Skilled in client interaction and communication

· End user support

· Ability to manage projects

· Manage all aspects of a networking platform including configurations, design and maintain.

· Perform network infrastructure and system troubleshooting and issue resolution

· Expert experience with Windows PC and Server Operating Systems

· Expert with Active Directory

· Understands Backup and Disaster Recovery and Business Continuity strategies

· Interested in working with cloud servers. AWS, Azure, Google.

· Experience with Virtual Machine configurations

· Experience with Microsoft 365

· Understands the software update and Patch Management processes

· Voice over IP (VoIP) knowledge and experience

· Document technical procedures and user guides

· Assist in the support of third-party client applications (QuickBooks, ERP, CRM, etc.)

Preferred Certifications

• Microsoft Administrator fundamental and role-based certifications
• Cisco Entry, Associate, Professional, And Expert Certifications
• CompTIA A+, CompTIA Network+, CompTIA Security+
• Other applicable certifications

Candidate Attributes

• At least 3 to 5 years working in a Managed Service Provider organization
• Must present a highly professional image and attitude and have excellent customer facing and communication skills.
• Possess strong organizational and time management skills, can work independently, results oriented and self-motivated with the ability to prioritize and multi-task
• Enjoys working in a collaborative and team oriented environment.
• Comfortable working with people at all levels within a client organization.
• We expect the candidate to be responsive to client needs and be accountable for clients overall satisfaction.
• We encourage creative thinking and innovation that leads to inventive solutions and empower the System Network Administrator to design and develop solutions to meet the changing needs of the client.
• Reside in close proximity to Rockwall, Texas. Preferably within a 25 mile radius.