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SalaryThe IT System Administrator position will ensure efficient IT operations across The Foundation’s three locations as well as support the needs of the Foundation’s program growth.
ESSENTIAL FUNCTIONS:
- Diagnose and resolve issues with Windows PCs, printers, conference room A/V equipment, iOS, and Android mobile devices
- Resolve IT Service Desk requests as assigned, adhering to internal service delivery guidelines
- Execute technology equipment moves as directed, prioritizing tasks according to organizational needs
- Administer unified communications devices and software for phone, videoconferencing, SMS, fax, and instant messaging across both entities
- Assist with administering security patches for Windows clients, ensuring systems are up-to-date and secure
- Maintain proactive communication with users, providing regular updates on the status of their requests
- Assist the Senior Director of Information Technology primarily in technology-related purchases and budgeting for The Foundation
- Participate in the administration and troubleshooting of Windows domain services, including maintaining user accounts, group policy objects, and organizational unit structure
- Troubleshoot and maintain file and print services, DNS, and DHCP for both entities within the Windows domain
- Support Disaster Recovery procedures and processes as needed, ensuring continuity of operations for both entities
- Proactively monitor the network and perform analysis of network needs, identifying opportunities for optimization and improvement
- Assist with network troubleshooting, installations, configurations, and provisioning of telecommunication services to maintain reliable connectivity
- Coordinate and execute network operations activities, including firewall policies and router/switch management, to uphold network security and performance standards
- Manage the Office 365 Environment, SharePoint, One Drive, MFA, single sign-on applications, and departmental cloud applications, along with Microsoft Azure services
- Work with third party IT vendors as needed
- Contribute to special projects as assigned, leveraging expertise to support organizational objectives
- Guide users in gaining mastery of supported technology equipment and applications
