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Form of workSystems Administrator needed for a Contract to Hire position onsite in Quincy, MA!Covid vaccination and booster is required for this job siteWe are seeking an experienced (3-5 years) Systems Administrator who thrives on tackling technical challenges. This talented individual should be a customer-focused IT professional and have the ability to manage a dynamic case load, including the ability to effectively work multiple open tickets and projects. This role will be a combination of onsite and remote customer support.Job Responsibilities: Act as the primary on site System Administrator for a single customerAct as escalation point for technical issuesTravel to local sites as needed to provide support and work on small projects such as deploying switchesInvestigate, analyze and troubleshoot customer environmentsAcknowledge and work incoming tickets / escalations when not onsite at customerQuickly and effectively communicate with customers within our SLAAssist in resolving complex technical issues within our customers' environmentsContinually update and improve our documentation of a customer environmentTake a consultative approach to helping our customers improve the effectiveness of their computing environmentAssess and audit customer environmentsEnsure documentation of customer environments is kept current and usable.Job Requirements: 3-5 years of practical experience supporting Microsoft Active Directory, VMware and networking (switching and firewalls)Understanding of SAN technology, SAN Networking and supportCandidate must be extremely responsive and well organizedAbility to manage a dynamic case load of issues, including the ability to effectively work, manage, and report status on multiple open tickets at one time.Preferred Skills/Experience/Certifications: Industry Certifications (MCP, MCSA, MCSE, VCP CCNA, CCDA, etc.)Citrix (XenAPP)Support of Cisco, Fortinet, SonicWALL and/or other firewallsNetworking, Cisco/Client specific router/switch configurationTelephony and VoIP supportExperience working in and supporting cloud environments such as Microsoft 365, Azure, and AWSThe Systems Administrator, Level II is assigned to specific coverage times, which are subject to change according to the needs of the business.
When dealing with critical customer issues, Engineer is expected to work beyond normal coverage hours either until the issue is resolved, or until the issue is appropriately transitioned to another Engineer capable of accommodating the issue.
