Systems Administrator

Company Introduction
9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to our government customers so they can achieve their missions.  Our specialties include cybersecurity, cloud modernization, software development, data analytics, enterprise architecture, enterprise IT, analytics and artificial intelligence.  Learn more about 9th Way Insignia at https://9thwayinsignia.com/  
Team Introduction
The VA ITOPS team provides enterprise support services including infrastructure engineering, system implementation, production operations, and IT service management.  As an onsite Systems Administrator on our project, you will be supporting the Department of Veterans' Affairs.  You'll analyze problem areas and opportunities for improvement in this mission critical network.
Professional Level
A Systems Administrator aligns with an Associate professional level at 9th Way Insignia.  An Associate has entry to mid-level experience in the field.  Associates are expected to have good writing, communication and listening skills. Good critical thinking and problem-solving skills are essential for implementation and support. Associates typically perform duties under the supervision of a team lead or manager.
Responsibilities

• Performing installation, configuration, maintenance, testing and troubleshooting tasks in support of the IT customers.  Frequently positioning self to set up and maintain computers and connect/pull cords from under desks and in server closets.
• Performing regular and repetitive unpacking, moving, and installation of IT equipment weighing up to 25 pounds (or greater with additional assistance). 
• Frequently traversing around large VA site campus while transporting equipment to various office buildings. 
• Communicating directly with customers on site to diagnose and resolve customer related hardware/software issues utilizing the Service Now tool.   Track and document all system changes, problems, issues, and work tasks within Service Now.
• Provisioning of newly procured endpoints to include desktops, laptops, printers, and mobile devices. Perform imaging, desktop support, adds/moves and changes.
• Installing OS Patch installation/patch removal (if applicable), OS upgrades and Commercially Available Off-the-Shelf (COTS) software.
• Providing user management account support where Elevated Privileges (EP) may be required.
• Performing software application installation and configuration based on change order instructions.
• Utilizing log data and system administration tools to diagnose system hardware and software problems, repair, and re-configure or replace defective system components as indicated.
• Performing system monitoring and analysis on assigned systems to discover risks and inadequacies, and provide recommendations on the need for expansion, enhancement or revision.
• Utilizing Microsoft System Center Operations Manager (SCOM) and SCOM tools to troubleshoot performance issues and deploy software packages, to include Scripting, McAfee and other VA standard tools.
• Performing inventory functions to include managing pagers and turn-ins including performing media sanitization, disposal and/or turn in of equipment.
• Performing routine audits of systems and software to determine utilization and adequacy for demand, and compliance with current hardware and software site license regulations and requirements.
• Performing general maintenance activities, printer deployment/repair, software installations, EHRM prep and equipment refreshes. May include occasionally pulling old cables from server room as needed.
• Performing asset management to include asset inventory, audit and tracking, asset administration and reporting, integrated IT asset portfolio, and history and forecasting, automating the asset management process as necessary.
• May occasionally answer door and escort personnel as needed. 

Requirements

• Bachelor’s Degree in a technical field and six months of relevant experience.  8 years of relevant experience can substitute for the degree.
• Experience in maintaining and troubleshooting a wide variety of systems and networks to include high volume/high availability systems.  Must have knowledge of debugging protocols and processes.

• Experience with conducting routine system administration tasks and logging data in system admin logs.
• Must be able to perform regular and repetitive unpacking, moving, and installation of IT equipment weighing up to 25 pounds (or greater with additional assistance). 

• Must be authorized to work for any employer in the U.S

Salary Range
The salary for this position is $43,900.
9th Way Insignia’s range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Clearance, background investigation
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.
Location
This position is located 100% onsite at the Veterans' Administration facilities, including Medical Centers, with daytime hours and potential for evening and/or weekend hours.
Legal
We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.hr@9th-way.com.