Systems Administrator

Job description

Strategic is a leading technology provider for small and mid-sized businesses. Ranked as one of the fastest growing companies in the nation and nominated for one of the top 100 places in NJ to work, we deliver comprehensive IT solutions for over 200 clients globally.

Headquartered in NJ, we are currently seeking qualified applicants for the position of Systems Administrator I. System Administrators work as part of our Service Desk in providing technical support to Strategic customers in a dynamic and collaborative environment.

What you'll do:

In this position, you’ll work on a wide variety of technical issues relating to Microsoft desktop and server support for small and mid-sized businesses. You will interface directly with end users who may be having difficulty or require assistance with their computer systems or network infrastructure. Working in a team environment, you will work under the guidance of Technical Coordinators who help ensure a streamlined workflow and ticket management process. Candidates must have exceptional customer service skills and be coachable, with a strong desire to learn and grow.

Specific Responsibilites:

• Provide first-tier support to end users for Windows PCs, Laptops, and Workstations, printers, mobile devices, Microsoft 365, Active Directory, or basic application and hardware and software troubleshooting.
• Provide customer-centric response to requests from the Service Desk via telephone, web portal email, chat to ensure courteous, timely, and effective resolution of end-user issues.
• Utilize remote access solutions to provide support for Virtual Desktop platforms including Azure Virtual Desktop, Remote Desktop Services (Terminal Services), and VPN.
• Follow-up on open tickets & keep clients & coordinators informed of any updates to their tickets along the way.
• Record, track, and document all support information within our ticketing system.
• Collaborate with other members of the team to identify solutions to customer support requests and escalate to more senior team members or external resources as needed.
• Add users, remove users, reset passwords, and change folder permissions.
• Troubleshoot issues for Active Directory, VPN Clients, Microsoft 365, Windows OS, laptop and desktop hardware, Threat Protection & Anti-Virus software, Spam Filtering, and Microsoft Office

What skills and experience you'll need:

• At least 2 years of related IT experience, ideally working with external clients in the Managed Services or IT Services industry.
• Stellar written/verbal communication and customer service skills to successfully maintain a high level of collaboration and interaction with clients and co-workers.
• An ability to diffuse difficult situations with angry or unpleasant clients on a regular basis.
• A strong attention to detail so work is accurate and complete.
• Sound judgement and decision-making skills in order to make key decisions that affect client without always being able to consult with a supervisor or co-worker.
• The ability to deliver excellence independently and excel in a fast-paced, occasionally high stress Service level Agreement (SLA) driven environment.
• The ability to multitask and perform a variety of duties, often changing from one task to another of a different nature.
• The ability to maintain concentration and focus in a collaborative, open work environment; working within close proximity to peers with varying noise levels and interruptions.
• The availability to work flexible hours, which may include night shifts and/or weekends.
• An Associate or Bachelor's Degree in Computer Science/Engineering or related field preferred
• Preferred Technical Certifications: CompTIA A+, Network+, Security+, Microsoft 365, Apple Certified Associate and Apple Certified Support Professional.

Why Strategic?

• Exponential growth opportunity through continuous learning, job shadowing, career mentors, training allotments and certifications, and more.
• An opportunity to grow, be challenged, have fun, and learn from some of the most talented technology professionals out there.
• We are an employee focused organization with a casual work environment, arcade machines and ping pong, fully stocked kitchen with tons of snacks including a state of the art coffee and espresso machine.
• Comprehensive Wellness Program including weekly in-house massage therapist sessions, gym membership, and other wellness perks.
• A focus on work/life balance including options for work from home, 6 paid holidays, and generous PTO policy that ultimately can earn you unlimited PTO!
• Competitive pay and a comprehensive benefits package including top-quality medical, dental, and vision coverage for you and your family, and 401(k).

Compensation

Strategic is committed to maintaining a positive and balanced work environment by ensuring that compensation is competitive, consistent, and fair. All Strategic staff are compensated in line with their specific scope of experience, responsibility, skill level, and educational background, in addition to their impact on the success of the Company.
Specific salaries offered will be based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related factors.

Job Type: Full-time

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

Ability to commute/relocate:

• Parsippany, NJ 07054: Reliably commute or planning to relocate before starting work (Required)

Experience:

• VMWare: 1 year (Preferred)
• Microsoft Windows: 1 year (Required)

Work Location: In person

Job Type: Full-time

Pay: $55,000.00 - $68,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Bonus opportunities

Experience level:

• 4 years

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person