AddressRequired Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
SUMMARY/OBJECTIVE
This position requires a comprehensive approach at maintaining software systems to ensure efficiency of processes to include collection, analysis, and reporting of data and metrics. Key competencies and key performance indicators for the effective execution of this role are outlined as follows.
PREFERRED EDUCATION AND EXPERIENCE
- Bachelor’s degree in a computer systems field required
- 3+ years of experience in tech support role
- Functional knowledge about networks, operating systems, PC concepts, and Salesforce or other CRM platform.
- Hands on experience with creating and editing videos.
Responsibilities:
ESSENTIAL FUNCTIONS
- Creation of new workflows systems, process builders, internal systems in Salesforce within the Firm for all departments and positions.
- Meet and confer with management regarding new project development for all software systems.
- Creation of Thomas J. Henry Law case management systems.
- Create reports and dashboards for individual employee use as well as management tools
- Ensure seamless operation of all software systems in the Firm, including Salesforce, Docushare, Conga, MatchMyEmail, InContact, and RingCentral
- Work with management to develop training models for all software systems
- Work with management to create and implement workflow systems within the Firm for all departments and positions
- Work with outside vendors on creation of Thomas J Henry intellectual property
- Day-to-day maintenance on all software systems in conjunction with IT manager and staff
- Train/onboard all new users to effectively utilize all Thomas J Henry Law software systems in keeping with individual employee needs
- Provide support to all users regarding access, training, and troubleshooting of software systems
- Additional projects as assigned.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
