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Form of workAt ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our success starts and ends with our people, so we built a company where great people can do great things, with the resources and autonomy to make decisions that transform organizations. We operate as one team of diverse people, united by a passion for continuous growth and optimization. Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation. www.validatek.com
The Systems Administrator provides support to ValidaTek staff focusing on end user support, troubleshooting, and administration of corporate IT systems. This role interacts with users daily providing support, administration, and maintenance activities. Manages information systems and applications through the organization. May include programming, analysis, networking, documentation, and/or administration responsibilities. Researches and recommends technical, process, and policy solutions. Executes information systems projects.
Provides world-class end user technical support and troubleshooting across a variety of systems and applications in person and remotely.
Configures, deploys, and maintains user-facing hardware and software.
Documents, tracks, resolves, and reports issues and requests in the service management system.
Maintains IT hardware and software inventory.
Configures and maintains user accounts for hiring, access control, and offboarding activities.
Participates in security and PMO exercises relating to certification and compliance activities.
Makes process and system improvement recommendations to assist the business in achieving its goals and objectives, leveraging best practices and professional experiences.
Maintains data files and monitors system configuration to ensure data integrity.
Provides recommendations on tools to monitor and support all environments.
This is not intended to be an all-inclusive list of job duties and responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Knowledge - Complete understanding and application of principles, concepts, practices, and standards. Full knowledge of industry practice & general knowledge of other related specialties.
Problem Solving - Develops solutions to a variety of complex problems. Uses judgement & imagination to solve problems. May refer to established precedents and policies.
Discretion/Latitude - Work is performed under general direction. Participates in determining objectives of assignment. Plans schedules and arranges own activities in accomplishing objectives.
Impact - Exerts some influence on the overall objectives and long-range goals of the organization. Errors or failure to achieve results or erroneous decisions or recommendations typically cause delays in schedules & considerable expenditure of resources.
Minimum Qualifications:
Minimum of 3 years of related experience and a Bachelor’s degree in Information Systems, or a combination of equivalent experience and training.
Must be able to obtain a DoD Top Secret Clearance.
CompTIA Security + CE certification – Required within 90 days of hire.
Office 365 administration experience – Required
At least one year of experience supporting Corporate IT users and systems - Desired
Microsoft Intune/Autopilot experience – Desired
Atlassian product suite experience - Preferred
Experience performing ISO 27001/20000, CMMI and CMMC audits/compliance reports – Preferred
The ideal candidate will possess the following:
Intellectual curiosity- Comfortable challenging the status quo and identifying new approaches to existing processes.
Detail oriented- Able to understand policies and procedures as they pertain to tasks and effectively document work as performed.Qualified individuals should have hands-on experience with and a solid understanding of network concepts, Windows Server environments (2012 and later), Microsoft Office 365, Azure, and other cloud-based technologies.
Experience supporting users of Windows and Mac computers in a Windows network infrastructure for a medium-sized corporate environment.
Confident and professional manner when dealing with peers and organizational personnel at all levels
The ability to effectively communicate complex topics and procedures with team members and all other organizational personnel.
ValidaTek is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.
Applicants who are selected for employment will be required to verify authorization to work in the United States.
Offers of employment will be contingent upon passing a post-offer background check.
