Address
Form of workJob Description
Systems Administrator
Remote
DESCRIPTION OF SERVICES TO BE PROVIDED:
GENERAL DUTIES:
CANDIDATE REQUIREMENTS:
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
req17876-1
Remote
DESCRIPTION OF SERVICES TO BE PROVIDED:
- The Supplier will provide Services that support the technical infrastructure of the tools and services that power Microsoft’s licensing business for a team managing IP Licensing Administration. The team manages legal agreements for about 1000 of the world’s top video services companies. The Supplier will manage the infrastructure for all the business tools using Azure with work managed through Azure DevOps and modern release pipelines.
GENERAL DUTIES:
- Manage all aspects of tools, websites, databases, and technical infrastructure and support needed by IPLA Licensing to fulfill the licensing process. Including, upgrades of applications to current versions, resolving release pipeline and security issues.
- Maintain licensing business servers, applications and network infrastructure including patching, installing and configuring OS’s, and troubleshooting virtual machine failures. This includes management of passwords, service accounts, security groups, and other components critical for application and/or server/application functions.
- Deploy applications to production and test environments using existing build documentation that will be kept current by Supplier. This will include maintaining Azure DevOps pipeline infrastructure, creating deployment and rollback plans, sending out communication, monitoring risks and following/creating deployment and update schedules.
- Ensure all scheduled tasks, jobs, syncs and backups successfully complete daily/monthly.
- Create and update any technical documentation for Services, Operations, Infrastructure, Deployment, Reinstall Deployments, Processes, and Procedures used infrastructure support. Documentation should be maintained in a consistent and discoverable manner.
- Monitor all IPLA servers, using existing Microsoft monitoring tools.
- All service tickets are responded to and resolved based on team ticket severity SLA’s.
- Azure DevOps Administration Specific Duties:
- Provide or refine the current git process to support versioned deployments. This should support deployments, updates and rollbacks at later steps. This should also support tool reinstall from scratch.
- Shore up the Dev/Test/Staging/Production environments and deployment scripts. These need to be fully provisioned via Azure Pipelines and support disaster recovery. They should support Continuous Integration and Continuous Deployment. Special consideration needs to be made for the databases and what needs to be shared between environments.
- Review and provide guidance on monitoring best practices for the developers. This includes deployment notifications and full stack monitoring.
- Create new end-to-end UI automation test framework for releases in Azure pipelines.
- Implement Accessibility Insights (formerly Keros) for Continuous Integration (CI)/Continuous Deployment (CD) so team has integrated and automated accessibility tests in Azure pipelines.
- Troubleshoot ARM template deployments of virtual machines and app services.
- Leverage source control to make programmatic changes to ARM templates, PowerShell scripts, and build pipeline YAML files.
- Troubleshoot Azure DevOps Release Pipeline failures. Identify programmatic root cause and recommend changes to development team where needed.
- Evaluate Azure resource cost and recommend changes to streamline services or reduce cost of Azure footprint.
- Write PowerShell scripts to automate repetitive manual tasks and incorporate them into ARM templates and source control as needed.
- Troubleshoot connectivity between resources in Azure through NSG’s.
- Troubleshoot IIS running on VM’s to identify root cause of deployment and pipeline failures.
- Troubleshoot Certificate issues
- Utilize PowerShell scripts to store and retrieve data from blob-based storage.
- Perform periodic audits of Azure roles to ensure alignment with minimum privilege.
- Maintain Azure DevOps agent configuration and deployment groups.
- Maintain runbook documentation for all infrastructure design and implementation details including rationale and approach.
- Strong desire to pursue automation first as a solution to everyday problems.
- Familiar with industry best practices around cloud network segmentation models, authentication profiles, credential hygiene principals and practices, and PowerShell scripting methodology.
- Understanding of core tenants around code repeatability and test methodologies (nested functions are bad, test plans are good).
- Understanding of cattle vs pet methodology.
- Strong understanding of cloud security best practices, principals and a security first mindset.
- Familiar with managing branches and code repo’s via Git and Azure DevOps.
- Basic understanding of web . config and app . config files and associated best practices.
- Familiarity with Microsoft processes around Security and Azure strongly preferred.
- PowerShell Azure CLI
- JSON and ARM Templates
- GIT and Azure DevOps
- DevOps Pipelines and build process for . net applications
- Azure Storage Containers and Blob storage
- Windows Server 2016
- SQL Server 2016
- Azure SQL
- Azure Role based access and permissions
- Azure App Services
- Windows Firewall
- Azure Network Security Groups
- IIS 7.0
- Azure Active Directory
- Purpose of the Team – The team provides legal support to Microsoft using Azure and support tickets in Service 360. There are Bi-weekly stand ups of 15-30 minutes to coordinate with engineers on the team to review support tickets and help each other learn.
- Key projects – The administrator will troubleshoot hardware, support administrator infrastructure by adding apps, updating apps, and work closely with internal support teams.
- Typical task breakdown and operating rhythm –The majority of their time will be spent working on Service 360 tickets – tickets will typically be a series of items to be addressed that can fluctuate such as server/VM patches, getting and deploying certificates, and miscellaneous support help.
CANDIDATE REQUIREMENTS:
- Years of Experience Required – Anywhere between 2-7 as long as they are able to self-manage their work and meet qualifications.
- Degrees or certifications required – Azure Admin Associate 104 certification or similar experience with Azure administration required.
- Disqualifiers – Must understand Cloud infrastructure and be prepared to interact with internal teams and support staff.
- Best vs. Average – Strong/effective communication skills – able to articulate their point and issue clearly to support team and avoid miscommunication.
- Performance Indicators – Ability to resolve Ticketing queue.
- Software deployments in Azure DevOps – 2+ Years of experience.
- Build infrastructure and infrastructure capability in Azure – 2+ Years of experience.
- Build and read PowerShell scripts for automation – 2+ Years of experience.
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
req17876-1
