Address
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SalaryResponsibilities & Qualifications:
The contract provides and operates an integrated IT service desk (ITSD) and IT support services. These services support the current and future operational needs of the U.S. International Trade Commission’s IT users and their systems.
TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
Additional Job Information:
WORK AUTHORIZATION/SECURITY CLEARANCE
OTHER DUTIES
EQUAL EMPLOYMENT OPPORTUNITY
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance
RESPONSIBILITIES
- Ability to effectively provide support for Tier 1 and Tier II Service Desk operations as needed
- Assist with the installation, maintenance and upgrading the workstations configuration baseline
- Assist with the support, maintenance and upgrading of the windows servers/virtualization platform
- Ensure endpoint devices and network printers are fully patched and that anti-virus software is up to date
- Ensure that all client endpoint devices are configured with Full Disk Encryption (FDE) prior to issuance
- Ensure that all IT infrastructure components are fully patched, and that antivirus software is installed and up to date per Agency policies
- Ensure that software versions are current before deployment
- Experience with ServiceNow, Remedy or comparable ITSM ticketing system for escalations and queue management.
- Experience in design, installation, and maintenance of Microsoft System Configuration Manager 2007 – Current Branch.
- Experience in supporting Windows 10.
- Expertise in SCCM Administration, deployment, packaging, and Operating System Deployment (OSD).
- In-depth knowledge of SCCM client installation, software distribution, remote control, and other SCCM issues.
- Maintain approved software for desktops, ticketing solution, printers
- Maintain current baseline configurations on all workstations, and coordinate and document exceptions to baselines
- Notify the appropriate contract or government personnel of any potential security incidents
- Provide Microsoft desktop whitelisting support for all USITC software
- Provide virus scanning and remediation services for client endpoints
- Provide vulnerability resolution and remediation services for the operating system and applications installed on client endpoint devices within timeframes defined in USITC policies and contract SLAs
- Strong documentation and communication skills for drafting, reviewing, and broadcasting SOPs, emails, etc.
- Subscribe to and monitor for patch releases for all items on the software whitelist
- Support and operate automated patch management and deployment mechanisms for all IT infrastructure
QUALIFICATIONS
- 1-3 years of experience in administration workstations and windows operating systems
- Proficiency with word processing, spreadsheets, and other office software
- Experience with ServiceNow, Remedy or comparable ITSM ticketing system for escalations and queue management.
- Experience in design, installation, and maintenance of Microsoft System Configuration Manager 2007 – Current Branch.
- Experience in supporting Windows 10.
- Expertise in SCCM Administration, deployment, packaging, and Operating System Deployment (OSD).
- US Citizen
- Active Secret Clearance
We are seeking a System Administrator to join our team supporting US International Trade Commission's Information Technology Service Desk Support Services contract.
The contract provides and operates an integrated IT service desk (ITSD) and IT support services. These services support the current and future operational needs of the U.S. International Trade Commission’s IT users and their systems.
TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
Visit us at www.TekSynap.com.
Apply now to explore jobs with us!
Additional Job Information:
COMPETENCIES
- Establish Focus
- Change Management
- Develop Others
- Oral Communication
- Written Communication
- Interpersonal Awareness
- Build Relationships
- Analytical Thinking
- Conceptual Thinking
- Strategic Thinking
- Technical Expertise
- Initiative
- Foster Innovation
- Results Oriented
- Teamwork
- Customer Service
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Location: Washington, DC with occasional travel required to Sterling, VA
- Type of environment: Office
- Noise level: Low - Medium
- Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
- Amount of Travel: Less than 10%
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
WORK AUTHORIZATION/SECURITY CLEARANCE
US Citizen
Secret Clearance
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance
