Systems Administrator - TRIRIGA

Company Overview

Pantheon Data (a Kenific Holding company) is a private, small business based in the Washington, DC, area. Pantheon Data was founded in 2011, initially providing acquisition and supply chain management services to the US Coast Guard. Our service offerings have grown in the past ten years, including infrastructure resiliency, contact center operations, information technology, software engineering, program management, strategic communications, engineering, and cybersecurity. We have also grown our customer base to include commercial clients. The company has used this experience to expand our service offerings to other agencies within the Department of Homeland Security (DHS), the Department of Defense (DoD), and other Federal Civilian Agencies.

Position Overview

Pantheon Data is seeking a Systems Administratorto support our Federal Client. Office of Assets and Facilities Management (OAFM) requires a dedicated resource to enable OAFM to provide Portfolio Management Support - System Administration for the Tango/AgilQuest system. The resource provides end user support by responding to user requests. Serves as point of contact for the Office of the Chief Information Officer (OCIO) Help Desk tickets related to Tango/AgilQuest. Administer user accounts including the creation, modification, and deletion of accounts, password administration/resets. Maintains data integrity in accordance with the Tango/Agilquest.

Responsibilities

• Establish user account management plans and other data management documentation
• Collaborate with Operations and Maintenance (O&M) and OCIO on fixes and enhancements
• Maintain specific system portfolio data to include AutoCAD floor plans and portfolio data
• Review end user data entries for locations
• Provide targeted end-user training as needed for both OFA's Government and contractor personnel
• Respond to requests for OFA Management including new reports and training
• Update Reports mappings
• Testing, adding new items, and moving items to the Enhancements list as appropriate
• Monitor Enhancements and provide reports as needed
• Test system functionality after configuration updates
• Coordinate updates and support loading of new AutoCAD drawings into AgilQuest

Required Skills and Experience

The System Administrator shall be responsible for oversight, management, and performance of all work under this Task Order. The System Administrator will work closely with and in conjunction to the Principal Project Manager. The System Administrator should be aware of, understand, and abide by DHS (Headquarters) and ICE established rules, regulations, and safety practices.

• The System Administrator must have understanding of IWMS and Hoteling/reservation management systems such as IBM TRIRIGA and AgilQuest
• The System Administrator must have 2+ years of experience working with an Integrated Workplace Management System (IWMS) and reservation management business processes and capabilities
• The System Administrator shall have working knowledge of and experience with facilities space management, hoteling and reservation management, system admin, security roles, and reports and queries.
• The System Administrator shall respond within 1-hour of notification for discussions and resolutions of problems.
• The System Administrator shall have experience with computer programs such as Integrated Workplace Management Systems (IWMS), which are used to track real property.
• The System Administrator shall have experience using remote meeting, desktop sharing and video-conferencing tools for the purpose of providing assistance and training to end

Education

Bachelor's degree in relevant field of study

Clearance Requirements

U.S. citizenship required - must be able to obtain Clearance.

Work Location

Washington, DC - Hybrid, with 3 days a week in the DC office of the client.

Benefits Overview

We are always looking for good people! Pantheon Data is committed to providing its employees with competitive salaries and benefits in order to increase employee satisfaction and productivity. In addition to our benefits, we also offer SmartBenefits through the Washington Metro Area Transportation Authority, where you specify an amount of your pre-tax wages be paid directly to your SmarTrip account. In some cases, tuition assistance may be available for continuing education expenses and certifications related to their position. Additional details may be found at https://pantheon-data.com/careers/

Pantheon Data is an Equal Employment Opportunity Employer

Pantheon Data is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Equal opportunity legal notices can be viewed on the following PDF: Know Your Rights: Workplace Discrimination is Illegal. You may also view the OFCCP's Pay Transparency Nondiscrimination Provision.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Talent Team at Recruiting@pantheon-data.com or by phone (571) 363-4020.

This company uses E-Verify to confirm each employee's work authorization. For more information, click here E-Verify Participation Poster