At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Adopt the given technology to meet the drift of customer and business requirements. • Root Cause Analysis preparation and meeting Service level agreement for submission. • Develop, document and maintain procedures for system utilities such as backup/restore, performance tuning and configuration of environments as well as incremental backups as required. • As a Subject matter expert provide direct technical support as needed in the planning, coordination, installation, and implementation and testing of releases, upgrades, or changes to CICS and related ISV products. • Diagnose CICS system and related product issues and follow up with root cause analysis. • Participate in Disaster Recovery planning and tests as scheduled. • Primary on call support for CICS and associated ISV products. • Support for technical consultation and inquiries from the other IT technical teams • Support for new product installation and evaluation as needed. • Problem determination and resolution within expected time frame. • Assume personal responsibility for resolving problems in most effective way possible within SLA reaching root cause and preventing problems. • Lead daily Operations meetings provided there are no P1 incidents running. • Aid with identifying problem management trends.
As a System Administrator at Kyndryl, you'll solve complex problems and identify potential future issues across the spectrum of platforms and services. You'll be at the forefront of new technology and modernization, working with some of our biggest clients - which means some of the biggest in the world.
There's never a typical day as a System Administrator at Kyndryl, because no two projects are alike. You'll be managing systems data for clients and providing day-to-day solutions and security compliance. You'll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients.
One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You'll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you'll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.
Your future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.
Who You Are
Minimum 6+ years of experience in Mainframe CICS System programming.
• Proven experience in CICS System Administration environment with work management, user management, journal management and performance management.
• Experience in CICS transaction server, related ISV products.
• Capable of Upgrading/Installing and Migrating CICS Transaction servers.
• Capable of Upgrading /Installing and supporting IBM & ISV related Products Proficient in technologies like P2V, V2V and P2P migrations.
• Experience in EMC's storage (VMAX and DLM) and Replication (SRDF) technologies.
• Proven experience on the CICS functionality and architecture.
• Validated expertise on third party tools like Robot/TATTOOL.
• Basic Knowledge on the following technologies: z/OS, Unix System Services, SMP/E, REXX, Java, VSAM, Third party products.
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Expertise
• Microsoft Windows Server 2016/2019 implementation and management
• VMware ESX experience
• Public/private cloud management. Especially migration from onprem to cloud solution
Preferred Technical and Professional Experience
• Automation experience, especially IaaS (infrastructure as a code)
• Vulnerability management
• Microsoft Active Directory and federation services
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Our employee learning hub gives you access to the best learning in the industry to receive certifications and accreditations, including Microsoft University, AWS Cloud Center of Excellence, Udemy, and the Harvard Business Review. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you! We want you to succeed so that together, we will all succeed.