System Engineer - San Francisco

System Engineer
SAN FRANCISCO, CA /PSI – PSI 2 /FULL TIME NON EXEMPT/ HYBRID
Japanese language required

Job Description:
· PC, Server and Azure support for the customers
· Assists & Support customers (internal & external) with installation, upgrading, configuration, troubleshooting and ongoing usability of workstations (desktops/laptops) printers, peripheral equipment, networking hardware, VPN, and software (on-site and remote)
· Support in-person and remote employee support on hardware, software, questions, and network related problems (on-site and remote)
· Manage related to servers & Network document
· Creates, manages, documents and updates trouble tickets as necessary within the company ticketing system
· Escalation of problems when unable to resolve
· Other duties as assigned by Supervisor
· Provides advanced level technical support with the Microsoft suite of products (Windows 10, Office 2016, etc.)
· Ensures successful completion of all daily tasks (externally and self-assigned)
· Know and experience for Azure service and VM
· Create and update System Document, Operation Manual, Knowledge Base, Trouble History, etc.)
· Report to supervisor

Experience Required: 2+ years of TCP/IP network work experience or equivalent knowledge.

Skills Required:
· English (Required), Japanese (Required)
· Helpdesk support experience (Preferred)
· Communication skills with customers, vendor/carrier and company staff.
· Documentation skills.
· Microsoft office products (Visio, Word, etc.) skills.
· Own car for visiting customer offices
· Know Azure (Desired)
· MCSA/MCSE (Desired)

Benefits
Medical & Dental & Vision- Full Time Only
Basic Life Insurance and AD&D
Short-Term Disability Insurance
Flexible Spending Account (FSA)
Employee 401 (K) Savings Plan
Vacation Time
1st year Ten (10) days Prorated
2nd year (12) days
3rd year (14) days
4th year (16) days
5th year (18) days
6th and after (20) twenty days
Thirteen Paid Holidays per year
Sick Time
Tuition Reimbursement Program

Job Type: Contract

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 11+ years

Schedule:

• 8 hour shift

Work Location: Remote