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SalaryStratum Networks is a rapidly growing information assurance and cybersecurity solutions company that provides high-end network and security consulting to Department of Defense and Intelligence Community clients. We are looking for a talented and passionate candidate who would support one of our clients located in the Annapolis Junction, MD.
CANDIDATES ARE REQUIRED TO HAVE AN ACTIVE TS/SCI WITH POLYGRAPH TO BE CONSIDERED FOR THE POSITION.
Job Description:
Resolves technical requests from self-service tickets in support of internal and/or outside customers.
Resolves technical requests from self-service tickets in support of internal and/or outside customers.
- Creates, deletes, and modifies customer accounts.
- Maintains and updates records and tracking databases.
- Alerts management to recurring problems and patterns.
- Candidate must be a team player and must have the ability to adapt in a dynamic, fast-paced environment.
- Must be able to multi-task and possess good communication and customer service skills.
Immediate long term position. (Tuesday - Saturday, 11pm - 7 am)
Qualifications:
Ten (10) years of experience as an SA in programs and contracts of similar scope, type, and complexity are required. Bachelor’s degree in Math, Science, Engineering, Statistics, Engineering Management or a related discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a Bachelor’s degree
Required Skills:
Customer Service Data Entry
Microsoft Office
Windows
Desired Skills:
Active Directory
ServiceNow Ticketing System
(Candidate shall have appropriate certification in compliance with the requirements of the DoD 8570 Information Assurance Category IAT Level I. A+/Net+, or higher cert required.)
Required Skills:
Customer Service Data Entry
Microsoft Office
Windows
Desired Skills:
Active Directory
ServiceNow Ticketing System
(Candidate shall have appropriate certification in compliance with the requirements of the DoD 8570 Information Assurance Category IAT Level I. A+/Net+, or higher cert required.)
STRATUM NETWORKS OVERVIEW:
Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company with expert knowledge of implementing secure infrastructure, providing security integration, development, assessment and training solutions. Our high-end network and security consulting to Department of Defense and Intelligence Community clients create robust, secure network infrastructure, policies, and procedures for local and global, terrestrial and satellite networks.
As leading experts in their fields, our certified and highly experienced network, software development, IT support and security professionals are able to provide the necessary design, implementation, and consulting services to meet the demanding requirements of mission-critical networks. To learn more, visit www.stratumnet.com.
Stratum Networks, Inc is an equal opportunity employer, who participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran’s status, or any other classification as required by applicable law.
