Address
Form of work
SalaryThis Systems Administrator role is primarily focused on desktop/laptop, software, hardware, imaging, inventory management, and ticketing system. Collaborates with Production, IT, and external vendors on existing systems and new installations across all sites.
The role has various IT responsibilities – Desktop support tickets, ordering, receiving, accounting, imaging, provisioning, and testing of new hardware that is ready to be deployed. Data destruction/wiping/erasing, scheduling p/u of old hardware ready to be returned – and completed in a timely fashion. Wireless Handheld scanners, iPads, MFP Printers, Conference Room Systems, Desktop Imaging, Desktop Support, and Troubleshooting. You should like trouble-shooting and problem solving. Self-starter who likes to be busy - as you will not be bored.
Support
- Computer hardware maintenance
- Printer Support
- Shoretel Phone Support
- Account Creation
- Peripheral Support
- Peripheral Ordering
- Kronos Time Clock Support
- Conference Room / Airtame Support
- Desktop Hardware Troubleshooting
- Desktop Software Troubleshooting
- RF Device Support
- iPad Support & MDM Enrollment
- Cell Phone Support
- After Hour Support
- Maintain Legacy backups
- Warehouse System Support
- Production Computer Support
- Onsite Weekend Support
- Safety Chain Support - FSQA Auditing Tool
- EZ-Label Server Administration, client installations, licensing, and support
- Café and Store Point of Sale system
- Restore files for customers
- First level support locating and identifying network connections
- Assist new TM's during Onboarding
- Application Troubleshooting & Support
- Application Maintenance
- UPS Maintenance
- Security Updates and Patches
- Driver Updates and Patches
- Manage Shipping of Hardware to Locations
New Hardware/Software Rollouts
- Computer Builds - Image PC's
- Validate and Test Imaged PC's
- Software Installation and Upgrades
- Computer Hardware Ordering
- New Peripheral Ordering
- Vendor Meetings
- Review Vendor Invoices for Accuracy
- Maintain Lease Schedules
- Reclaim Old / Leased PC's
- Data Destruction / Wipe Disks
- Schedule and Return Leased Equipment
- Security Updates and Patches
Help Desk Management
- Help Desk Surveys
- Process Improvement of Help Desk
- SOP creation of Help Desk Tasks
- Review Adherence to SLAs of Helpdesk
Team CFG
- Monthly Customer Meetings
- SOP Creations
- Onboarding Training
- Orientation / New Hire Training
- Create Training Documentation and/or Videos
- Attend Weekly Team Meeting
- CFG Training Programs
Tech Research
- New computer hardware testing and recommendations
- New peripheral hardware testing and recommendations
- New software testing and recommendations
- Desktop Process improvement
- New technology review and roadmap creation
Experience
Required- 3 year(s): Prior experience in customer facing positions preferred. Excellent written/verbal communication/presentation skills. Strong interpersonal skills. Ability to function at a high level within a team environment. Ability to work independently and with individuals from multiple disciplines and with varying levels of experience. Ability to excel in a fast-paced environment where change and growth are part of the culture.
Education
Required- Associates or better
- Technical/other training or better
- High School or GED or better
- Bachelors or better
Skills
Required- Communication (Eng Lang)
- Verbal Skill (Eng Lang)
- Verbal Reasoning (Eng)
- Microsoft Office
- Time Management
- Problem Solving
- Adaptability
Behaviors
Required- Team Player: Works well as a member of a group
- Functional Expert: Considered a thought leader on a subject
- Enthusiastic: Shows intense and eager enjoyment and interest
Motivations
Required- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
