Survey Call Agent (Michigan Residents Only)

Job Description

In this position, you will be supporting our clients with completing their satisfaction surveys via phone calls. We will provide you with a queue of phone calls each day and you will help walk the caller through each question and document their responses.

Responsibilities

• Make outbound and receive inbound phone calls, utilizing our cloud based VoIP software
• Read survey scripts verbatim and ask provided questions to respondents
• Record responses to open ended questions and multiple-choice questions
• Display professional telephone etiquette and communication skills under all conditions and circumstances
• Meet call volume and quality parameters in accordance with internal guidelines; typically 80-150 phone calls per day (which will be provided for you, no cold calling required)

Requirements

• You must be comfortable with talking on the phone
• High Speed Internet
• Your own Laptop or PC (Windows 8 or newer)
• Your own headset
• 20-30 hours of availability per week
• Flexible availability – We are open M-F between the hours of 8AM – 5PM and Weekends 10AM - 4PM; We provide a schedule for you at 2 week intervals

Benefits

• Opportunity for career growth
• A positive and thriving company culture that understands work/life balance
• Fully remote position (Michigan Residents Only)
• Accrued Paid Time Off
• Off on several holidays

Learn more about our Company!

WeCare Connect is the nation's leading provider of employee and customer surveys in the senior care industry, with clients in over 1,200 locations and 35 states throughout the U.S. Visit our website at www.wecareconnect.org to learn more about our exciting company.

Job Type: Part-time

Pay: $12.00 per hour

Expected hours: 25 – 29 per week

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• Day shift
• Weekends as needed

Experience:

• Call center: 1 year (Preferred)

Work Location: Remote