Call Center Crisis Agent

Team Wellness Center is currently seeking a highly motivated professional to serve as a Call Center Crisis Agent for our outpatient clinics in Detroit and Southgate (position located in Wyandotte). The Call Center Crisis Agent will serve as a front-line/initial contact with all incoming calls. Duties include, but are not limited to; answering calls, scribing, scheduling appointments, and providing excellent customer service; including but not limited to crisis scenarios.

We offer:

• Medical, dental, and vision insurance
• Paid vacations
• 10 paid holidays and Floating paid days off
• Longevity Bonus

• Tuition reimbursement

Qualifications:

• High School diploma
• Excellent organizational skills, proficient computer skills and ability to multi-task.
• Professional phone etiquette and customer service skills
• Dependable and team player

Job Type: Full-time

Pay: From $1.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Work Location: In person