Call Center Agent - Work From Home In Ypsilanti, Michigan

Feonix - Mobility Rising is an innovative nonprofit that seeks to solve transportation challenges, providing mobility solutions for the health and wellbeing of every person in every community. Feonix accomplishes this goal by working with local leaders and transportation providers, connecting them into state-of-the-art technology to provide a one-stop shop for available mobility options, a solution termed Mobility as a Service (MaaS).

Are you compassionate, patient, detail-oriented, dependable, and change-driven? Are you looking for something more meaningful than the average Call Center position? If you are ready to apply your customer-service expertise to make the world a better place, then we’re the perfect match for you! Feonix - Mobility Rising is looking for a Community Operations Support Center (COSC) Agent to help coordinate essential transportation services for people who need them most, making sure no one gets left behind.

Job Duties

• Coordinate transportation for clients using multiple technology platforms
• Communicate with customers via telephone and email, answer inbound calls, respond to questions, book rides for multiple communities
• Utilize a prepared script to engage with customers
• Maintain professional tone and patience during calls and respond appropriately to all inquiries
• 80% inbound calls and 20% outbound calls
• Book routes in an efficient and cost-effective manner
• Communicate with customers, drivers, and colleagues to resolve service issues
• Report safety and security concerns as needed to management
• Communicate and collaborate with paid and volunteer drivers
• Communicate with customers and drivers to troubleshoot challenges
• Provide technology testing feedback
• Participate in all meetings with Feonix team
• Create and maintain community contact database
• Potentially work a varied 8-hour shift, 24 hours/7 days per week/365 days per year

Qualifications

· Highschool Diploma/GED

· 1-3 years customer service/Call Center experience

· Excellent work ethic, time management skills, and able to work independently

· Excellent verbal and written communication skills

· Strong Active Listening Skills

· Ability to prioritize

· Own a smartphone

· Comfortable in start-up culture

· Possess basic knowledge of G-Suite, Office 365, and Salesforce

· Bilingual, English/Spanish, preferred

Salary Range

· $15.00 - $17.00 per hour

Benefits

● Paid time off

● Health stipend $400 month

● Supportive work environment

● Opportunity for professional growth

Feonix Core Values: Collaborate, Innovate, Empower -- Work Hard & Rise Together

We are a team of creative and dedicated individuals with a passion for making a difference in the communities we service. Each team member is valued for their contribution to the overall team strength and the quality of work we deliver. We expect each employee to be self-motivated and to take ownership of their role.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Paid time off
• Parental leave

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Hybrid work

Ability to Commute:

• Ypsilanti, MI 48197 (Required)

Work Location: Hybrid remote in Ypsilanti, MI 48197