Surveillance Lead Agent

Job Description
SUMMARY
This position is responsible for ensuring that the on shift agents act in accordance with Surveillance Department, Tribal Gaming Commission and Tribal Employee Handbook personnel policies, operating procedures, minimum internal control standards and regulations while maintaining confidentiality over all Casino, Surveillance Department, Tribal Gaming Commission, and Tribal matters.
PRINCIPAL ACTIVITIES & RESPONSIBILITIES

• Train in all aspects of surveillance and casino topics to include, camera and equipment utilization, cheating methods and detection techniques, game protection, basic strategy and card counting, casino department procedures and other necessary staff training or development.
• Supervise and train any shift and surveillance staff as needed.
• Responsible for monitor room activities and communication.
• Ensure department and staff are operating according to polices, procedures, minimum internal controls and regulations as required.
• Utilizes necessary surveillance cameras, equipment and software to identify, record, document and report to the Surveillance Supervisor or Director any procedure violations, suspicious behavior and illegal activity, particularly on the gaming floor.
• Must possess computer knowledge as work in surveillance is computer/digital based.
• Actively observes, records and reports daily casino activity.
• Accurately complete log entries, routine reports, written and oral pass along, video reviews, and all other functions related to casino operations.
• Routinely walk the casino floor looking for suspicious or unusual activities.
• Assist with investigations as instructed by a Surveillance Supervisor or Director.
• Attend mandatory and non-mandatory training, meetings and briefings.
• Maintain open communications with the Surveillance Department and other entities as directed.
• Must learn, comprehend, and maintain a fundamental knowledge of department and casino operations, Gaming Commission regulations, minimum internal control standards and Title 31 requirements.
• Maintain appearance standards as outlined in CTCLUSI policies.
• Communicate effectively both orally and in writing.
• Maintain a good attendance record.
• Other duties as directed by management.

LEVEL OF AUTHORITY & RESTRICTIONS

• Supervise surveillance agents.

PHYSICAL & MENTAL DEMANDS

• Must be able to walk, talk, hear, use hands to handle, feel or operate objects, tools, or controls, and reach with hands and arms.
• Vision abilities required by this job include close vision and the ability to adjust focus.
• Must be required to push, pull, lift, and/or carry up to 40 pounds.

WORKING CONDITIONS & ENVIRONMENT

• Must be willing to work flexible hours and differing shifts as hours are determined by a 24 hour, 7 day per week casino operation schedule, and are subject to change with minimal notice.
• Due to the dynamic nature of this position, job duties and responsibilities can change without notice.

HOURS

• 40 hours per week.
• Graveyard shift, Days may vary.

JOB LOCATION
Three Rivers Casino Resort, Surveillance
5647 Highway 126
Florence, OR 97439
Experience and Skills
MINIMUM JOB REQUIREMENTS

• Must be at least 21 years of age.
• High School Diploma or GED.
• At least two years of surveillance/table games experience is required.
• Previous supervisory experience is preferred.
• Must be able to satisfactorily complete a six month probationary period and any surveillance assessment tests.
• Must possess reasonable ability to communicate in English.
• This position is subject to pre-employment drug testing and criminal history background check which may include fingerprinting.
• Must obtain and maintain a gaming license from the Gaming Commission.
• Must be able to pass a Gaming Commission background and work history check.
• Must have employment eligibility in the U.S.
• Indian preference will be observed in the hiring process.

Job Benefits
• Full time with benefits including medical, dental, short and long term disability, life insurance. • 401(k) Deferred Compensation plan. • Paid holiday, vacation and sick leave.