Surveillance Investigator, Casino Surveillance

YOUR MISSION (The Job Description):
This position is responsible for protecting the integrity and the monitoring of all gaming activities, including table games, race book, slots, hard and soft count rooms and cashier operations.

• Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*

THE NITTY-GRITTY (The Essential Job Duties):

• Operate CCTV/digital recording programs and/or other surveillance equipment to identify, record, document, and report illegal, non-compliant and unusual activities
• Observe without limitation casino gaming floor, count rooms, slot zones and cashier cages for irregular activities such as cheating or theft by employees or patrons, using video equipment
• Maintain close surveillance on gaming, non-gaming areas and other activities via electronic monitoring systems, observing both guest and employee activity to maintain integrity of games, company assets, state gaming regulations and company policies and procedures

Secondary Duties and Responsibilities:

• Answer multi-line telephones; communicate via multi-channel radios, and responds to special requests from the casino for surveillance observations of suspected or known incidents of employee, patron or vendor misconduct
• Report all violations that are illegal and suspicious to supervisors and/or the appropriate regulatory authorities both verbally and in writing

MUST HAVE'S

• High School Diploma
• Three years' Casino Surveillance experience or related field
• Knowledge of table games, slot, cashier and count room functions
• Knowledge in protection of casino games and casino operations.
• Knowledge of surveillance video equipment and applications.
• Good dexterity is needed for operation of camera controls including without limitation keyboards and joysticks
• Strong interpersonal, oral, written and telephone communication skills
• Strong computer skills including without limitation Microsoft Office suite of products and applications

WHAT IT TAKES (The Qualities We Look For)
Competencies: Incumbent will master the following competencies while in this position:

• Knowledge of surveillance equipment and its proper usage
• Systems of internal controls and approved policies and procedures applicable to casino operations

Training Requirements:

• Attend required training sessions offered by MGNV

THE WORKING CONDITIONS

• Ability to sit for extended periods of time in a regulatory and fast-paced environment
• Ability to observe, in detail video in a camera monitor and/or on a computer screen for long periods
• Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. MGNV reserves the right to make changes to the above job description whenever necessary.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled