Surgical Services Scheduler

Requisition Number: 5670
Position Title:
External Description:
JOB SUMMARY:

• Responsible for performing scheduling functions in the Meditech Central-wide scheduling system. The Surgical Services Scheduler is responsible for a variety of tasks that lead to a high level of customer satisfaction in the most cost-effective manner with respect and dignity. Under the supervision of the Director of Perioperative Services, the Surgical Services Scheduler must demonstrate technical competence, communication skills and sensitivity. Must be able to maintain strict confidentiality at all times. Must be able to fulfill the essential functions of the position, and follow Hospital policy and standards of patient care. Receives general instructions on all assignments and in accordance with the standards, policies, and practices of Valley Presbyterian Hospital. These services further the mission of Valley Presbyterian Hospital, which is to provide high quality, cost effective healthcare for the people in the communities we serve. Strong customer service, communication, problem solving and organizational skills; team player, reliability, ability to work under pressure; knowledge of medical terminology is required

EXPERIENCE/QUALIFICATIONS:

• Computer literacy
• Excellent communication and public relations skills
• Medical Terminology. 2 years in a fast-paced medical or clerical field
• Previous surgical scheduling experience preferred

EDUCATION:

• High School graduate or equivalent
• Some college, medical terminology course, management courses

LICENSURES/CERTIFICATION:

• Must successfully complete and maintain LA City Fire Card certification at the time of hire or within the first 30 days of employment

DUTIES AND RESPONSIBILITIES (These are the essential job functions for this position. The essential functions of this job include, but may not be limited to those listed in this job description. Employees hired for this position must be able to perform the essential function of this job without imposing significant risk of substantial harm to the health or safety of themselves or others):
JOB SUMMARY:

• Responsible for performing scheduling functions in the Meditech Central-wide scheduling system. The Surgical Services Scheduler is responsible for a variety of tasks that lead to a high level of customer satisfaction in the most cost-effective manner with respect and dignity. Under the supervision of the Director of Perioperative Services, the Surgical Services Scheduler must demonstrate technical competence, communication skills and sensitivity. Must be able to maintain strict confidentiality at all times. Must be able to fulfill the essential functions of the position, and follow Hospital policy and standards of patient care. Receives general instructions on all assignments and in accordance with the standards, policies, and practices of Valley Presbyterian Hospital. These services further the mission of Valley Presbyterian Hospital, which is to provide high quality, cost effective healthcare for the people in the communities we serve. Strong customer service, communication, problem solving and organizational skills; team player, reliability, ability to work under pressure; knowledge of medical terminology is required

EXPERIENCE/QUALIFICATIONS:

• Computer literacy
• Excellent communication and public relations skills
• Medical Terminology. 2 years in a fast-paced medical or clerical field
• Previous surgical scheduling experience preferred

EDUCATION:

• High School graduate or equivalent
• Some college, medical terminology course, management courses

LICENSURES/CERTIFICATION:

• Must successfully complete and maintain LA City Fire Card certification at the time of hire or within the first 30 days of employment

DUTIES AND RESPONSIBILITIES (These are the essential job functions for this position. The essential functions of this job include, but may not be limited to those listed in this job description. Employees hired for this position must be able to perform the essential function of this job without imposing significant risk of substantial harm to the health or safety of themselves or others):

• Responsible for performing scheduling functions in the Meditech Central-wide scheduling system.
• Maintains surgery schedule, collaborating closely with OR manager, clinical supervisor and Anesthesia department.
• Notifies essential parties to changes within the day's schedule.
• Processes scheduling information from physicians and physician office staff to schedule procedures in a timely manner
• Functions as a liaison between MD office, OR Scheduler and ancillary services.
• Crosscheck paperwork for quality of reservation request, quality of data, appropriate MD order.
• Responsible to check phones messages, and return phone calls within a timely manner
• Obtains financial and demographic data necessary to ensure a smooth pre-admission process.
• Requests all necessary insurance information including insurance cards copies
• Distributes face sheets or electronic data to appropriate departments in a timely manner.
• Always answers telephone in a prompt, courteous manner.
• Flexible in schedule if required to work another shift, other than regular shift.
• Responds to requests in a friendly, cooperative manner, as determined by feedback from guests, the supervisor and manager.
• Participates in "Daily Huddles" with surgical team to facilitate resource allocations.
• Adheres to "Block Scheduling Policy"
• Finalize schedule at the of the day and distribute as appropriate.

The following job accountabilities are not unique to this particular job but are common to all jobs at VPH:
Complies with VPH policies and procedures on customer satisfaction and service excellence. Demonstrates professionalism and cultural sensitivity in coordinating activities and communicating with all customers, peers, and the community at large. Conducts self in a professional, respectful and courteous manner during all interactions. Works effectively and collaboratively with others toward common goals.
Communicates accurately, honestly, supportively and in a timely manner with department and interdepartmental team members. Demonstrates effective business writing and oral communication skills, handwriting is clear and legible.
Participates in operational aspects of the department, and maintains/participates in performance improvement activities within the department.
Participates in all departmental specific training, Environment of Care (injury/illness prevention, fire/life safety, hazardous materials, emergency preparedness, utilities management, medical equipment management, safety and security management), infection control (standard precautions, TB Exposure Control Plan, Bloodborne Pathogen Exposure Control Plan).
Demonstrates knowledge of and follows safety practices. Understands the importance of safety, including patient safety in the work place. Maintains a safe environment for self and others.
Actively participates in the Patient Safety Program, including event reporting. Identifies sentinel events/near misses and responds per defined organization processes. Participates in education activities and process implementation. Demonstrates advocacy for the patient/customer and appropriately acknowledges patients, customers and visitors.
The above statements reflect the essential functions considered necessary to describe the principle content of the job. They are not intended to be a complete statement of all work requirements or duties that may be inherent in the job.
Salary Range: $19.53 - $25.44 per hour
City: Van Nuys
State: California
Community / Marketing Title:Surgical Services Scheduler
Company Profile:
EEO Employer Verbiage:
Location_formattedLocationLong: Van Nuys, California US
Job Number: 73609