Supportive Housing Operations Specialist

Job Type
Full-time
Description
POSITION SUMMARY
Manage the portfolio of over 250 scattered site rental units throughout the 5 boroughs for Fountain House, a mental health non-profit that supports adults living with serious mental illness (SMI). Coordinate with outside landlords/property management to maintain beneficial relationships between them and Fountain House. Support Fountain House and individual members in finding quality properties to rent.
Shift: 9AM- 5PM Monday - Friday (fully in- house position)
Salary: $60K paid hourly and over-time (OT) eligibility
Requirements
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Build relationships and serve as ongoing liaison between Fountain House and property managers/superintendents.
• Track lease expiration dates and secure renewals in a timely manner.
• Evaluate, record, and communicate rent changes to members, program staff, and agency accounting staff to ensure that member and agency portions are accurate.
• Maintain Yardi, a property management system, for Fountain House's Housing Programs.
• Liaison with Fountain House Social Practitioners, housing staff, maintenance staff and accounting staff to address various issues (member concerns, maintenance work/repairs, fiscal issues).
• Build and maintain strategic relationships with landlords, realtors, and other resources to help in locating affordable housing for Fountain House members that meets quality standards.
• Escort members to apartment viewings, as needed.
• Ensure that new apartment units are ready prior to occupancy.
• Respond immediately to emergencies and inform supervisor and other relevant parties.
• Create and oversee a system for emergency spare keys.
• Participate in administrative and staff meetings, as requested.
• Provide housing information to the Fountain House Community, including but not limited to: lottery apartments, DRIE/SCRIE, etc.
• Support Fountain House members with various vouchers (Section 8, LINKS, etc.) search for quality housing.

• Detailed oriented and organized.
• Ability to communicate and advocate around housing issues.
• Problem-solver/ Creative thinker.
• Strong communication skills and conflict resolution.
• Flexibility and team orientation.
• Comfort with digital search programs, portals and databases.
• Knowledge of residential real estate in NYC.
• Ability to work in the field and travel throughout NYC to show members and/or scout apartments as needed.

• Bachelors required.
• 1-3 years' experience with housing and property management within NYC.
• Preferred experience in mental health
• Experience in real estate
• Excellent communication skills
• Driver's License preferred.

• To perform this job successfully, an individual must be able to perform each essential duty and meet all physical requirements satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.