Director Of Operations

Director of Operations

Broadway Housing Communities (BHC), a non-profit agency with a 40+ year track record

in sponsoring innovative affordable and supportive housing, integrating community-based

educational and cultural arts programs, seeks an experienced, dedicated professional for

the position of Director of Operations. The ideal candidate will be a dynamic leader who

will manage all repairs, capital improvements, facilities, custodial management, and IT

with respect to BHC’s residential and program facilities.

BHC has developed over 400 units among seven residential projects targeting formerly

homeless and low-income children, families and individuals in the communities of

Washington Heights and Harlem. These properties include large gut rehabs, several 1920’s

walk-ups providing single room occupancy units, and a landmarked mansion. Our seventh

property, known as the Sugar Hill Project, is a 191,000 square foot multipurpose building

providing 124 apartments, an early childhood center, a 17,000 square foot Children’s

Museum, rental space and underground parking. Review our website atwww.bhc.org for

more information.

Reporting to the Executive Director, the Director of Operations will maintain a high

standard of housing quality and ensure regulatory compliance of all BHC’s facilities. The

position involves oversight for all buildings and improvements, grounds and plantings,

utilities, mechanical/electrical systems, equipment and construction projects, development

and monitoring of departmental budgets, and oversight of external vendors and requires a

commitment to improving energy efficiency and environmental performance of BHC's

buildings to reduce cost, improve human health and reduce the negative impacts of climate

change. The Director of Operations will be responsible for the oversight and supervision of

all facilities personnel, including union and non-union maintenance and janitorial staff,

live-in superintendents and maintenance supervisors. The Director of Operations will also

oversee BHC’s IT infrastructure in coordination with BHC’s IT Vendor

Responsibilities include:

• Monitor the day-to-day performance of the facilities department and all building

• Coordinate with administrative staff and program departments to ensure that office

quality.

• Review, update, and propose quality preventive maintenance and repair standards,

• Plan, develop and prioritize projects and weekly work plans, ensure that materials

• Oversee procurement of materials/equipment as required to facilitate

• Negotiate and monitor contracts for all vendors, subcontractors and service

and contracts.

• Respond to tenant complaints regarding repairs and dwelling- related issues.
• Work closely with BHC’s rental and service teams to ensure compliance with HPD

and Section 8 inspections; efficient turnover of vacant apartments and coordination

of move ins and move outs.

• Create, implement and maintain departmental and capital improvement budgets,

improvements.

• Recruit, hire, train, schedule, supervise and evaluate staff.
• Conduct regular inspections and site visits to all facilities including fire systems,

alarm systems, HVAC units, elevators, boilers, IT networks, telecommunication

hardware, and security systems etc.

• Respond to emergencies as required.
• Ensure compliance with all applicable building and safety codes, hazardous waste

disposal, OSHA, FDNY, Department of Health, HPD and Section 8.

• On 24-hour emergency call.

Education, Skills and Abilities:

• The successful candidate will have a BA in engineering, construction management or

family residential buildings.

• Technical knowledge and skills in working with air conditioning and heating

requirements, safety principles and practices.

• Knowledge of IT systems and networks.
• Excellent budgeting and financial administration skills.
• Familiarity with low income housing, Section 8 and working with HPD and other

regulatory agencies, preferred.

• Excellent supervisory and leadership skills and excellent verbal and written

present operational information to upper management.

• Excellent organizational skills.
• Flexibility and ability to cope with several tasks simultaneously.
• Comfortable working with a diverse staff and tenant population.

Salary commensurate with experience - the salary range for this position is

$120,000-$140,000. We offer a comprehensive benefits package, including health, dental,

403 (b) plans, life insurance and disability coverage.

Send cover letter, salary requirements and resume to resumes@bhc.org with subject line

Director of Operations. Please no telephone calls - we will respond to those candidates

whose qualifications are best aligned with the components of this job description.

BHC and the Sugar Hill Children’s Museum of Art & Storytelling are Equal Opportunity

Employers.