Support Staff Iii

Shelter Support Staff PM SPLIT

The City of Champaign Township strides to provide essential services with compassion to the community through programs in a fair, equitable and responsive manner. We are seeking dependable, perceptive & proficient employees to assume the position of Shelter Support Staff.

Position Summary: Shelter Support Staff members will be a point of contact for community members who utilize services within the shelter. All services provided by the Shelter Support Staff will happen within the shelter facility.

Supervision Received: Shelter Support Staff will report to the Program Director. Program Director will provide support, feedback, and continuous education regarding duties.

Designation of Time

• 40% - Building Management
• 25% - Data Entry
• 35% - Guest Services

Building Management

• Cleaning and sanitization of the shelter facilities
• Includes: bathrooms, sleeping areas, storage room, laundry rooms, conference room, break room, day service space, and other relevant areas that need consistent cleaning
• Restock supplies for guests and staff
• Assess stock of supplies and report when needed/low
• File paperwork, scan in documents & shred unnecessary documents
• Intakes completed during other shifts are transferred for processing and completing input to ClientTrack
• Ensure guest storage areas stays organized, labeled and tidied

Data Entry

• Ensure Bed Claim information is documented accurately
• Ensure client documents are uploaded to ClientTrack
• Enter in data from excel sheets into the ClientTrack software

Guest Customer Service

• Answer phone calls, document calls, and notify appropriate staff if necessary
• Retrieve item(s) requested by guests
• Give guests access to the storage area when requested
• Remind guests of the policies in place when they utilize a bed in the shelter, hold them accountable
• Can calmly and appropriately respond to crisis and/or confrontational situations
• Can communicate effectively with staff and guests
• Able to accept and act on constructive feedback regarding job duties
• Able to separate personal emotions from professional duties
• Ability to multi-task, prioritize and manage time effectively
• Adhere to the confidentiality policy
• Strong organizational skills
• Remain transparent to ensure honest and reliable service

Necessary Skills

• Ability to navigate Microsoft office applications
• Trainings or willing to be trained:
• CPR & First Aid Certified
• Mental Health First Aid Certified
• Narcan administration
• Customer Service

Schedules Available

Thursday to Saturday and every other Sunday Split Shift 6 p.m. to 3 a.m.

Benefits

• Work within a supportive, flexible, and accepting environment
• Work within a collaborative and transparent staffing structure
• Ability to work with many local organizations & make long-lasting professional and personal connections
• Any worked holiday shifts paid at double time

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: No less than 63 per week

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• Holidays
• Night shift
• Weekends as needed

People with a criminal record are encouraged to apply

Work Location: In person