Support Specialist - Turnkey Program Of Yamill

Yamhill Community Action Partnership
Job Description

POSITION TITLE: Turnkey Program of Yamhill (TPY) Support Specialist
RESPONSIBLE TO: Turnkey Program of Yamhill Program Manager

RESPONSIBLE FOR:
This full-time, non-exempt position supports all aspects of the Turnkey Program of Yamhill (TPY). The TPY is a non-congregate shelter Program offering services to individuals and families experiencing homelessness in Yamhill County, OR. Our goal at TPY is that all households entering into the program would exit into a stable housing placement. Services offered at TPY include, but are not limited to: non-congregate shelter, on-site food pantry, case management, and referrals to internal and external services as needed.

This position works closely with the TPY Program Manager to implement clear Standard Operating Procedures (SOP’s) for participants at the TPY and to orient them to the program. This position will be the first touchpoint into the program for new participating households.

WORK ENVIRONMENT:
This position will work closely with the unhoused population within both an office setting and non-congregate shelter setting.

ESSENTIAL DUTIES:

1. Create a positive team atmosphere providing quality service to clients, staff and volunteers through active listening, positive problem solving, and timely responses.

2. Follow, adhere to, and advance all YCAP, Housing Stabilization Department program policies and procedures.

3. Complete specialized trainings that meet OHCS Turnkey Program funding requirements. This includes, but is not limited to: De-Escalation, Trauma informed care, Coordinated Entry, Non-Violent Communication, Harm Reduction, Fair Housing, Domestic Violence Support, and Mental Health First-Aid.

4. Ensure all hard copy and electronic client files are updated, accurate, and in compliance with all City, State, Federal, and Private grant requirements.

5. Assist with YCAP’s internal ADP file monitoring every quarter.

6. Support agency activities and initiatives related to homelessness. This can include, but is not limited to: annual Point-in-Time count (PIT), Yamhill County Community Court, Service Integration Teams (SIT), Built for Zero (BFZ).

7. Enter data and critical client information into the Homeless Management Information System (HMIS) on a consistent basis.

8. Support YCAP’s Coordinated Entry system by implementing best practices for data input and tracking. Perform Coordinated Entry intakes and assessments when appropriate

9. Provide timely reports and accurate data collection of households utilizing TPY services.

10. Properly enter data and critical client information for new participating households and properly exit program participants leaving the TPY program.

11. Orient all new clients and/or households to the TPY program and facility. This will include, but is not limited to: a verbal explanation of all on-site program policies and procedures, collection of client signatures when needed, and re-orientation if corrective action is appropriate.

12. Implement all Program Orientation Agreement standards and Standard Operating Procedures during operation.

13. Schedule available TPY office spaces for case managers and community partners.

14. Maintain and update the facility’s daily log (i.e. onsite staff, volunteers, community partners, deliveries, etc.).

15. Assist TPY management maintain internal program waitlists when appropriate.

16. Administer client survey’s when appropriate.

17. Mitigate general questions and/or concerns that arise from clients, volunteers, and community partners and elevate them to the proper staff if needed.

18. Maintain TPY’s resource room, food pantry, laundry room and mail distribution.

19. Provide and/or connect TPY households to basic needs supports (i.e. hygiene assistance, food assistance, clothing support, etc.) onsite or offsite when needed.

20. Assist with purchasing supplied for program activities and service needs in alignment with program budget.

21. Direct clients to quick resources related to their healthcare, income, and housing if/when a case manager is unavailable.

22. Address and attempt to resolve issues that may arise involving one or more client and/or household.

23. Responsible for addressing and correcting TPY participant program infractions related to non- compliance with program rules and regulations. Often times this role will work in collaboration with the client’s case manager onsite for a holistic approach to the correction.

24. Divert clients from the shelter system by helping them evaluate their current resources and personal barriers.

25. Attend and participate in YCAP’s Administrative Team meetings and assist with agency admin needs when appropriate.

26. Conduct regular walk-throughs of TPY participant rooms to ensure rooms are upkept and promote the highest level of health, wellness and safety.

27. Complete food handling and safety training.

28. Complete financial requests to support rapid resolution for client’s needs.

29. Complete and track maintenance requests when needed.

30. Maintain the overall cleanliness of the TPY facility. This includes your personal workspace and/or areas you notice need attention.

31. Drive to and from locations for meetings, trainings, and/or supplies. As times, this may include client transportation with another YCAP staff present. (i.e. driving a client to the DMV).

32. Other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• High school diploma and/or equivalent.
• Three (3) years or more of experience in a professional support job preferred.
• Bi-lingual applicants preferred.
• Above average knowledge of computers, software programs and/or software databases.
• Experience working with HMIS preferred.
• Strong interpersonal skills working with clients and staff from diverse backgrounds. This includes, but is not limited to: ethnic, religious, physical, sexual orientation, and mental abilities.
• Skill in verbal and written communications.
• Skill in problem solving and team work.
• Ability to maintain confidentiality of client and organizational information.
• Ability to work independently on multiple projects in a timely fashion.
• Ability to work with diverse people, organizations and situations.
• Ability to work with a flexible schedule.
• Lived experience of homelessness or experience working in homeless services preferred.
• Valid driver’s license and ability to pass drug/alcohol & background check and insurance check of driving record.

PHYSICAL DEMANDS
The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may be required to sit, stand, kneel, walk and/or bend for extended periods of time. May lift and/or move up to 30 pounds.

Job Type: Full-time

Pay: From $20.48 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person