Support Specialist I-Data Collection Agent

Support Specialist I-Data Collection Agent (Remote Position)

• Hourly range $19.00-$25.00 depending on experience.

Toshiba America Business Solutions, a leader in digital technology, is seeking a Systems Support Specialist I, supporting the Data Collection Administration department and our internal and external clients.

Summary: Work with internal and external clients remotely to ensure the prompt and accurate collection of device data for meter billing and auto toner replenishment. Resolve problems related to networking systems, technical support for multifunction printers, and network security & protocols. May assist with installing and uninstalling applications.

• Install, troubleshoot, and resolve data collection tool issues remotely. Work with clients to resolve technical issues that impact proper data collection and auto toner replenishment systems. Advise clients on possible solutions as required. Escalate problems that are not resolved according to department escalation process.
• Communicate with other departments and groups regarding current issues and solutions. Escalate unresolved problems as needed and work with TABS Technical Service to resolve.
• Maintain knowledge of current data tool technology through reading and training. Complete required Company training as assigned in a timely fashion.

Qualifications/Experience

• High School diploma or GED and a minimum of 1-year related experience in one or more of the following areas: IT Support, networking systems, technical support for multi-functional print devices/solutions, or network security and protocols
• Demonstrated experience with software installations on client’s network.
• Must have demonstrated knowledge of MS Office Suite Software, internet software, analyzing and interpreting technical procedures, and troubleshooting customer issues.
• Must be customer service oriented with ability to prioritize and resolve issues.
• Demonstrated ability to work with minimal direction and ability to collaborate with cross functional teams to understand and resolve issues.

Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• Pet Insurance
• 401(k) plan with company contribution
• Company provided life insurance
• Employee discounts
• Generous paid holiday schedule and paid vacation & sick/personal business/volunteer days

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Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, and sexual orientation or any other protected factor.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email Accommodationrequest@tabs.toshiba.com to request an accommodation.

Education

• High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)