Help Desk/It Support Specialist

We are seeking a Help Desk/IT Support Specialist that will provide prompt responses to internal customer questions regarding IT issues.   They will troubleshoot, diagnose and resolve problems related to operating systems, hardware and software, in support of the business. 

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Maintain daily performance of computer systems.
• Ask questions to determine nature of problem.
• Walk customer through the problem-solving process.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Liaise with third-party support and PC equipment vendors.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.
• Support IT Manager in other IT-related tasks as needed.

• Bachelor’s Degree, computer-related preferred, but not required.
• 3 years’ experience in a similar role
• Desktop and laptop support
• Windows Server support
• General networking (firewalls, routers, Wi-Fi, TCP/IP)
• General physical network knowledge (cabling, switches, terminating cables)
• General PC hardware/software troubleshooting
• Email / MS Exchange Server
• Help administer the domain – including active directory, DNS, and DHCP
• Anti-virus/malware solutions
• VPN
• Data backup solutions
• Smartphones (iPhone, Android, etc.)
• MS Office
• CRM, ERP
• Printing / Plotting support
• Virtualization technology (Hyper-V)
• Strong customer facing presence; solid support skills; great follow-up
• Excellent troubleshooting skills, leveraging a mix of knowledge, research, and collaboration to track down problems; good technical documentation skills.
• Must possess initiative and strong teamwork, communication, and interpersonal skills; strong written and verbal communication skills.

https://www.selux.us/

Employ­ment
Selux Cor­po­ra­tion has a suc­cess­ful track record of tremen­dous growth and sus­tain­abil­ity as a world-wide man­u­fac­turer of archi­tec­turally designed lumi­naires, nes­tled right here in the Hudson Valley. We offer a great vari­ety of inter­est­ing work, allow­ing our employ­ees expo­sure to both the inte­rior and exte­rior archi­tec­tural light­ing market, in addi­tion to many Euro­pean affil­i­ates.

Selux Cor­po­ra­tion recruits and retains tal­ented employ­ees who are inter­ested in making a long-term com­mit­ment to an orga­ni­za­tion that con­tin­u­ally invests in the latest man­u­fac­tur­ing tech­niques and new tech­nolo­gies, as well as its employ­ees.

Ben­e­fits
Selux Corporation’s ben­e­fit phi­los­o­phy is simple — we want to help our employ­ees to build great futures. We are doing that through com­pre­hen­sive health plans, well­ness pro­grams, dental and vision cov­er­age, short and long term dis­abil­ity pro­grams, com­pany paid life insur­ance, 401(k), train­ing pro­grams, and an empha­sis on work-life bal­ance. Selux is com­mit­ted to offer­ing afford­able ben­e­fit plans to its employ­ees by having low employee con­tri­bu­tions, co-pay­ments, and deductibles, while pro­vid­ing access to the best pos­si­ble care avail­able. Con­tact our Human Resource Depart­ment for more detailed infor­ma­tion