Support Coordinator - Supply Chain Comm Group / Call Ctr Experience

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type):

• Health Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• Retirement Plan
• Paid Time Off
• Tuition Reimbursement

JOB INPUTS

• Handles inquires and researches challenges associated with Vehicle Supply Chain orders and transactions; inclusive of acquisition, delivery, licensing and overall status
• Investigate and provide closed loop resolution to customer request, log all inquiries in ARI systems
• Responsible for communicating with internal and external clients via phone, email, Support Center, and CRM tools on topics related to Vehicle Supply Chain
• Respond to all customer-facing Support Center inquiries within established timeframe goal
• Collaborate with internal and external partners to ensure accurate updates are provided to received requests
• Troubleshoot situations related to vehicle Supply Chain and communicate with the appropriate internal team(s) to resolve any roadblocks
• Update and maintain system parameters in multiple platforms requirements where applicable.
• Work closely with clients that have special requirements
• Performs all other duties and special projects as assigned.

Education and/or Training:

• Bachelor’s degree in a related field or equivalent work experience
• Additional education, certifications, or other distinctions are a plus
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)

Relevant Work Experience:

• 2-4 years of fleet management and/or Supply Chain experience
• Customer Service, account management or equivalent experience are a plus
• Ability to think critically and understand strategic goals

Planning/Organizing/Managerial Knowledge:

• The ability to work in a fast paced environment with a high level of attention to detail is required
• Research and problem solving skills
• Must have excellent organization skills, detail oriented and ability to handle multiple priorities to meet required deadlines
• Must have the ability to work both independently and in a team environment
• Ability to prioritize tasks
• Ability to function well in a high-paced work environment
• Understands the key business drivers; uses this knowledge in own work. Expands fundamental knowledge in own function and broadens skills
• Applies expertise to improve efficiency and accomplish objectives within own area of responsibility
• Decisions are guided by policies and procedures; receives moderate guidance and oversight from leaders

Communicating & Influencing Skills:

• Ability to communicate effectively with all levels of employees, customers and vendors
• Strong verbal and written communication skills
• Strong interpersonal and customer service skills
• Ability to summarize and express information and ideas in a clear and organized manner
• Responds to non-standard requests; investigates with assistance from others as needed
• Gathers, clarifies, and applies information to provide timely and effective responses to the needs of both internal and external customers
• Takes personal responsibility for customer satisfaction and loyalty
• Works independently or with others within own area or department to achieve team goals
• Offers support to other team members; follows through on commitments
• Applies emotional intelligence in responses and reactions

#NTSP

#LI-MG1

Holman is a global automotive leader that serves both commercial and consumer clients The Holman Wayby always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

#NTSP

#LI-MG1

Job Type: Full-time

Pay: From $25.75 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person