Ecw Implementation Trainer

ArchWellHealth is seeking an Applications Implementation Trainer to join our quickly growing organization. This individual will serve as an internal subject matter expert for eCW. They will be responsible for developingand providingtraining throughout the implementation process across ArchWellHealth's markets. The ideal candidate will have strong interpersonaland communicationskills, have a deep understanding of eCW,and will be passionate about developingtraining to equip colleagues for success.

Duties/Responsibilities:

• Develop training documentation, provide training (virtual and onsite), and go-live support for relevant applications and devices
• Serve as the internal subject matter expert for implementation of relevant applications and devices
• Participate in relevant applications upgradesand new functionality deployments which includes but is not limited to build, testing, devising workflows, developing documentation, training, and support
• Deliver support via ServiceNow ticketing platform to resolve incidents or fulfill requests from market end users
• Collaborate with Applications Workflow and Technical Analysts to develop and maintain comprehensive workflow and technical end-user documentation
• Travel: 70% - 90%

Required Skills/Abilities:

• SME level of experience in eCW(technical interview will be required)
• Excellentcommunication andpresentation skills
• Ability to exercise good interpersonal relations and be supportive of the philosophy and policies of the company
• Strong troubleshooting and problem-solving skills
• Ability to work independently with limited supervision and as part of a team
• Strong oral communication skills, including the ability to speak clearly and persuasively, listen and ask for clarification when necessary, and respond informatively to colleague questions
• Strong written communication skills, including the ability to write clearly and concisely, varywriting style to meet specific needs, and present data effectively
• Ability to prioritizeand planwork activities,usetime efficiently, plan for additional resources, and setgoals and objectives
• High level ofprofessionalism, includingapproachingothers in a polite and tactful manner, maintainingcomposure and reactingwell under pressure, and treatingothers with respect and consideration
• Demonstrated history of acceptingresponsibility foryourown actionsand followingthrough on commitments
• Commitment to quality, accuracy and thoroughness, as well as applyingfeedback to improve performance, and monitoring personalwork to ensure quality
• Ability to adapt to changes in the work environment, manage competing demands,changeapproach or method to best fit the situation, and be comfortablewithoccasional change, delays, or unexpected events