Support Analyst -Network/Pos/Retail

TEKsystems is looking for Support Analysts that has the following experience:

- Supporting new stores IT Equipment installations

- Wave registers, and HP RP9, HP EliotOne 800 Point of Sales (POS) registers.

- Printers: Epson TM-L90, Epson TM-88 III-VI, Bixolon SRP-300

- EMV: (chip readers/C.C. machine)

- Scanners: (Honeywell Genesis, Honeywell 7580 Gen6, Honeywell Xenon

- Pin Entry Device (PED): Veriphone VX820

- POS OS: Windows 10

- POS Retail SW: Oracle Simphony

- Store Production Controllers (SPC): HW -Dell Wyse Thin Client, HPE ProLient DL20 (Gen: 9,10)

- DriveThru equipment & peripherals: Drive Thru Display Order Screen (DOS), Kanex pro, El Gato, AT-91 Diagnostics device, balun & associated power supplies.

- Digital order manager (DOM) HW: Surface Pro 4, Aava Inari 10 Tablet.

- Network HW: Cisco Routers & Switches (Meraki's)

- Ticketing System: ServiceNow

- Deployment Software: Marimba 8.0 -SW distributor. (Scan POS, track, log and identify software installs)

- VNC - Virtual Network Connection - Remote tools for POS Endpoints.

- Jira, confluence, OneNote, Microsoft Teams, SharePoint - Technical documentation. Used as reference and as a KB (How to procedures, known issues, etc..)

- Microsoft Excel - used to track store installs (document daily tasks, installs, close-outs, etc..)

- Answering phones calls for adhoc cup labeler installations and cable runs

- Supporting all that in the initial job description and validating installations (adherence to Install Playbook Guidelines)

WORK SCHEDULE FLEXIBILITY Must be able to work (Days, Swings, Nights) and possibly some weekends too. The schedule will be provided for the project, but could fluctuate based on business requirements, if needing to move someone to support another project, due to new scope changes to meet deadlines.

REMOTE WORK: 100% remote.

- Must have designated area at home that is quiet to work and professional setting. Must have Desk and extra monitor for this position.

- We will provide laptop, docking station, power cord, and genesis phones. (Easier to work with two monitors)

- Because they have team calls via MS Teams, they want people to work professionally and not on couches, etc…

Top Skills Details:

Troubleshooting, network troubleshooting, Windows 7,Hardware Migration, POS(Point of Sales)/Retail IT Support

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.