Address
Form of workLocation: Atlanta, Georgia
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 268777
About Us
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.
About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.
Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.
Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.
About the Office of Information Technology
The Office of Information Technology (OIT) provides information technology leadership and support to the Georgia Institute of Technology, working in partnership with academic and business units to meet the unique needs of a leading research university. OIT serves as the primary source of enterprise-wide information technology and telecommunications services in support of students, faculty, staff, and researchers.
Deliver support to end users in the unit about how to use various types of software programs efficiently and effectively. This includes troubleshooting applications and software. Design, develop, and deliver training programs for software applications and related courseware. Provide technical guidance to junior team members. This position will interact on a consistent basis with: Users of assigned software applications internal and external to unit, central IT office staff, contractors and vendors.This position typically will advise and counsel: Users, IT staff, contractors and vendors.This position will supervise: NA
ResponsibilitiesJob Duty 1 -
Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems. Provide Application Support for escalated and complex issues.
Job Duty 2 -
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
Job Duty 3 -
Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
Job Duty 4 -
Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.
Job Duty 5 -
Research software application products and services in support of development and purchasing efforts.
Job Duty 6 -
Test new and existing software applications under development or consideration for purchase.
Job Duty 7 -
Coordinate with department heads to assess departmental application training needs and objectives. Design, develop, and deliver software applications training programs and individual classes.
Job Duty 8 -
Determine needs and perform preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software, etc.
Job Duty 9 -
Perform other duties as assigned
Educational Requirements
Bachelor's Degree in computer science, information systems, or related field, or equivalent combination of education and experience
Other Required Qualifications
Occasional travel between training locations required; sitting for extended periods of time; dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components; lifting and transporting of moderately heavy objects, such as computers and peripherals.
Required Experience
Three to four years of job related experience
Anticipate, Identify, Analyze, and Solve: You will proactively address operational incidents, collaborating with stakeholders to manage expectations and implement permanent solutions.
Hybrid Environment:
Our production environment features both Microsoft and Linux systems. You will need extensive experience supporting both platforms.
Configuration Management: Creating and maintaining living configuration and control documents aligned with our support model is essential.
Additional Preferred Qualifications
Certifications in specific software supported
Salary Range- $73,903 - $100,507
Location: Atlanta, GA
Job Grade: I5
Preferred QualificationsTechnical Expertise: You should have 7-10 years of production engineering and operational support experience in a global Windows and Linux environment.
Endpoint Management tools: SALT, Ansible, Intune, JAMF, Microsoft Configuration Manger
Cloud Proficiency: Strong hands-on experience with Azure IaaS and PaaS cloud offerings is crucial.
Security Savvy: Familiarity with security standards and regulations such as NIST, DFARS, ITAR, and CIS is a definite plus.
Linux
Ubuntu
iOS Systems Engineer
As a Systems Engineer, you will play a pivotal role in maintaining and optimizing our IT services framework. You will be responsible for hosting, delivering, and maintaining core business applications and workflows. If you thrive in a fast-paced environment and love solving operational challenges, this role is perfect for you!
Knowledge, Skills, & AbilitiesSKILLS
This job requires in-depth, hands-on knowledge of and experience with enterprise and desktop applications that are assigned; proven experience with troubleshooting principles, methodologies, and issue resolution techniques; broad knowledge of programming languages and techniques; ability to develop and interpret technical documentation for training and end user procedures; experience with building and maintaining databases for query and problem tracking; good analytical and problem-solving abilities; ability to present ideas in business-friendly and user-friendly language; very strong customer service orientation; excellent written, verbal, and interpersonal skills; experience working in a team-oriented, collaborative environment.
The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.
Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.
All members of the USG community must adhere to the USG Statement of Core Values, which consists of Integrity, Excellence, Accountability, and Respect. These values shape and fundamentally support our University¿s work. Additionally, all faculty, staff, and administrators must also be aware of and comply with the Board of Regents and Georgia Institute of Technology's policies on Freedom of Expression and Academic Freedom. More information on these policies can be found here: Board of Regents Policy Manual | University System of Georgia (usg.edu)
This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.
Successful candidate must be able to pass a background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening
