Supply Chain Analyst II

Job Summary: 

The primary role of the Planner Analyst will be providing timely, accurate and actionable analysis, and suggested procurement system parameters that supports executable and strategic procurement plans. The Planner Analyst will manage and lead multiple time-sensitive projects to meet the business objectives of iHerb’s Planning and Inventory department. Reporting to the Sr. Planner Analyst, this position assumes accountability for assigned projects and manages projects from concept to deployment to ensure project goals and objectives are accomplished within prescribed time frames. Responsibilities encompass the management of a project including timeline adherence, internal and external communications, risk assessment, and project scope. This position requires leadership, analytical and communication skills with advanced knowledge of Excel for data analytics. 

Job Expectations:

• Generate analysis that provides recommendations for system business inputs to develop executable procurement plans in support of strategic objectives

• Provide reporting, KPI updates and metric data related to Supply Chain indices as assigned

• Work closely with system data management team to ensure system integrity of Supply Chain parameters and settings in support of approved business and working capital objectives

• Initiate unsolicited analysis results that will offer continued improvements to the overall business and provide insights

• Manage assigned projects from design through implementation to support growth and operational improvements 

• Lead meetings and set expectations of the project team

• Utilize project management skills in gathering, documentation and analysis, risk assessment, project planning and tracking, resource allocation and conflict resolution

• Identify, drive and develop best practices, efficiencies, and project workflows

• Develops project plans which identify key issues, problems, approaches, performance metrics and resources required

• Perform day-to-day management of project development activities to include but not limited to; prioritizing, resolving issues and discrepancies as they surface

• Collaborate and synchronize project development goals with applicable stakeholders

• Ensure that projects meet deadlines and escalate issues that may impact successful implementation

• Conduct data collection and analysis before, during, and after project completion

• Actively participate and lead in well-formulated recommendations, identifying new opportunities and initiating action plans to improve business process

• Other duties as assigned

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

• Extensive functional knowledge of planning, forecasting, purchasing execution and supplier relationship management, along with related Supply Chain areas

• Understanding and proficiency using technology tools that enable demand and supply planning and reporting, along with collaboration with external stakeholders

• Strong attention to detail

• Strong mathematical / statistical abilities

• Proficient with Excel

• Strong communication and presentation skills

• Ability to communicate with people at all levels of the organization and external contacts

• Generates, validates and prioritizes value propositions for areas of opportunity to improve financial and service metrics across Supply Chain functional areas

• Consistently resolves conflict and persuades others to resolve conflict without requiring elevation  

Equipment Knowledge: 

• Strong computer skills, proficient with MS Office: Word, Excel, PowerPoint 

• An applied understanding business process workflows

• Experience with Planning and ERP systems preferred

Experience Requirements:

Generally, requires a minimum of two (2) years of relevant experience, preferably in an e-commerce environment. Natural Products experience a plus.

Education Requirements:

Bachelor’s Degree in Business or related field preferred, or a combination of education and equivalent work experience required.  APICS Membership and participation encouraged.  Certified CPIM, CFPIM, or CSCP desired.

Judgment/Reasoning Ability: Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:  The noise in the work environment is usually moderate.  Other factors are:

• Hectic, fast-paced with multi-level distractions

• Professional, yet casual work environment

• Office / Home Office / Warehouse environment

• Ability to work extended hours as required

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