Supervisory It Program Manager

Summary
This position is located at the Office of Managing Director (OMD), Office of the Chief Information Officer (OCIO), Plans and Programs Group Federal Communications Commission in Washington, DC.
THIS VACANCY ANNOUNCEMENT MAY BE USED TO FILL ADDITIONAL POSITIONS WITHIN 90 DAYS.
RELOCATION EXPENSES ARE NOT AUTHORIZED.
This job is open to

• Individuals with disabilities
• Federal employees - Competitive service
  Current or former competitive service federal employees.
• Federal employees - Excepted service
  Current excepted service federal employees.
• Land & base management
  Certain current or former term or temporary federal employees of a land or base management agency.
• Military spouses
• Family of overseas employees
  Family members of a federal employee or uniformed service member who is or was, working overseas.
• Peace Corps & AmeriCorps Vista
• Special authorities
  Individuals eligible under a special authority not listed above, but defined in the federal hiring regulations.
• Veterans

Clarification from the agency
THIS IS A MERIT PROMOTION ANNOUNCEMENT. Current or former career or career-conditional Federal employees in the competitive service; Veterans who are preference eligibles or who have been separated from the armed forces with an honorable discharge; Government employees eligible through an Interchange agreement; Candidates eligible under Non-Competitive hiring authorities; land & base management.
Duties

• Builds understanding and partners with Bureaus and Offices for the relationship between investment, technology options, value, time, and risk management. To support the Commission's strategic plan and support the OCIO/IT strategic plan, goals, objectives, business processes as well as the sequence and timing of key project initiatives and milestones are critical content to share with OCIO stakeholders, system owners, information owners and operational sponsors to gain full community understanding and support.
• Uses Customer Experience (CX), Requirements Management and Change Management disciplines to engage with leadership and customers at every point of the strategic IT process.
• Supports partnership strategies, coalition building, networking, communications techniques, change management, workplace and technology transformation, customer service enhancement processes, customer and employee engagement strategies, team building and integration methods to ensure the highest level of customer experience is achieved and modernized technology is fully integrated and adopted by users.
• Oversees and employs surveys, and other research techniques, to assess customer satisfaction, with OCIO provided services, to ensure a high level of satisfactory customer experience (CX) is achieved and sustained.
• Makes recommendations and updates IT strategies for the Chief Information Officer (CIO), Chief Information Security Officer (CISO), Deputy CISO, DCIO, Plans and Programs, and other OCIO senior leadership staff concerning improvements to be made in the provision of IT services to customers.
• Analyze and convey the context, policies and practices of information technology (IT) and cybersecurity to achieve common understanding, consensus and support between the OCIO and the Bureaus and Offices.

Requirements
Conditions of Employment

• US Citizenship.
• Suitable for employment as determined by a background investigation.
• Serve a probationary period, if applicable.
• Males born after 12/31/59 must be registered with Selective Service.
• Current Federal Employees Must Submit SF-50 which demonstrates grade.
• FCC EMPLOYEES MUST provide a legible Personnel Action, SF-50.

CURRENT FEDERAL EMPLOYEES MUST SUBMIT AN SF-50 TO DOCUMENT ONE YEAR OF TIME IN GRADE.
ALL FCC EMPLOYEES MUST provide a legible Personnel Action, SF-50, that verifies your status and highest permanently held grade. If an SF-50 is not submitted, the application will be rated as ineligible. To request a copy of your SF-50 please send an email to PersonnelRecordsRequest@fcc.gov
Qualifications
Applicants must meet eligibility and qualification requirements by the closing date of this announcement. Current Federal employees must meet time-in-grade requirements by the closing date of this announcement.
Basic Requirements: For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below:
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
AND
Specialized Experience: Applicants must have a minimum of one year of specialized experience equivalent to at least the GS-14 in the Federal service. For this position, specialized experience includes the following:
1. Experience providing authoritative and expert advice, consultation, guidance and assistance to senior management officials about the implementation and management of IT projects and/or programs.
2.Experience serving as a senior level liaison providing leadership, authoritative advice and consultation, support and problem/crisis resolution pertaining to Bureau/Office IT projects and initiatives.
3. Experience evaluating and accessing new IT technologies to determine possible issues, problems, impacts, and solutions for a project or program(s).
4. Experience developing partnerships and making recommendations to support the strategic plans, goals, objectives, and business processes of a project or program throughout an agency.
Additional information
EEO Policy Statement
Reasonable Accommodation Policy Statement
Veterans Information
Legal and Regulatory Guidance
Other:
- Before hiring, an agency will ask you to complete a Declaration for Federal Employment to determine your suitability for Federal employment and to authorize a background investigation. The agency will also ask you to sign and certify the accuracy of all the information in your application. If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or you may be fined or jailed. If you are a male over age 18 who was born after December 31, 1959, you must have registered with the Selective Service System (or have an exemption) to be eligible for a Federal job.
- If applicable, you will be required to serve a trial period of one year.
- In order for you to be employed at the FCC, there are certain Commission and Federal laws governing the financial interests of you and members of your immediate family. If selected for the position, you must submit a financial disclosure statement upon assuming the position.

• Benefits
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  The FCC offers a wide range of employee benefits, including:
  Health Insurance
  Life Insurance
  Dental & Vision Insurance
  Flexible Spending Accounts
  Long-Term Care Insurance
  Holidays and Leave
  Retirement
  Thrift Savings Plan
  Transit Benefit
  Alternative Work Schedule
  Telecommuting
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Merit Promotion Procedures
Applicants under Merit Promotion will be considered in accordance with the agency's merit promotion plan and union agreement. Time in grade restrictions apply. If you are a current or a former federal employee YOU MUST submit the SF-50 which demonstrates the grade and type of position that you occupied whether Excepted or Competitive service. If the SF-50 is not submitted, your application will be rated as ineligible.
Under Merit Promotion procedures, applicants must meet the qualifications criteria and receive a score of 90 or above in order to be deemed as BEST QUALIFIED. Candidates who ask to be considered non-competitively only have to receive a score of 70.
All applicants will be rated on the extent and quality of experience and education relevant to the duties of the position. An automated score is administered based on the on-line application process used. Eligible applicants will receive a numerical rating based on their responses to the job specific questions for this position.
There are several parts to the application process that affect the overall evaluation of your application including:
1. the core questions
2. the vacancy questions
3. supplemental documentation (e.g., DD-214, SF-50, SF-15, transcripts), if applicable; and
4. your resume.
Applicants will be rated ineligible, if they do not respond to job specific questions provide supplemental documents and submit resume. For more information, please click on Rating Process
You will be evaluated for this position on the following Knowledge, Skills, Abilities and Other characteristics (KSAOs):
1. Knowledge, skill and ability to supervise, provide expert technical leadership, staff coordination, and consultation.
2. Skill in analyzing and evaluating program management, policies, regulations, goals and objectives.
3. Ability to create, interpret and implement programs, policies and procedures.
4. Knowledge and experience developing procedures and systems for assessing the effectiveness of program management processes.
You may preview questions for this vacancy.

• Benefits
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  The FCC offers a wide range of employee benefits, including:
  Health Insurance
  Life Insurance
  Dental & Vision Insurance
  Flexible Spending Accounts
  Long-Term Care Insurance
  Holidays and Leave
  Retirement
  Thrift Savings Plan
  Transit Benefit
  Alternative Work Schedule
  Telecommuting
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  Your resume must clearly document how you meet the specialized experience in order to meet the minimum qualification requirements for this vacancy. Some positions require supplemental document(s). All required supporting documents MUST be received by midnight U.S. Eastern Time of the closing date of the announcement, as specified in this announcement. If you do not submit a required document (e.g. transcripts, etc.) your application will be considered incomplete and you will not receive further consideration.
  Once you apply to this vacancy you will be prompted by the system to upload the documents. If you are unable to upload the required documentation, contact the HR Specialist listed on the vacancy announcement prior to 5:00 p.m. U.S. Eastern Time on the closing date of the announcement.
  Electronic Supplemental Documents Required:
  1. When the area of consideration is "Government-Wide" (Merit Promotion) current Federal employees, including those eligible for noncompetitive transfer or reassignment, must provide an electronic copy of Personnel Action, SF-50, that verifies your status and highest permanently held grade along with your most recent annual performance appraisal.
  2. If applying for consideration under a non-competitive appointment such as Schedule A, Excepted Service, all documentation establishing your non-competitive eligibility must be provided.
  3. Veterans MUST upload and submit a Member 4 DD-214, "Certificate of Release or Discharge from Active Duty" or a "Statement of Active Service". The type of discharge must be annotated. Disabled veterans MUST upload and submit the VA letter and/or Schedule A letter which demonstrates the overall percentage of disability. Any/all documentation verifying or confirming veterans preference or non-competitive eligibility as a veteran must be uploaded and submitted electronically at the time of application. If veterans preference is claimed but the appropriate documentation is not provided to substantiate the veterans preference claim, the veterans statu...