Supervisor - Pool And Beverage

The VISION of PlayLV Gaming is to be the place to be Downtown and is supported by our MISSION a Downtown Icon committed to building lasting relationships, legendary service & classic gaming with a modern twist. The renaissance has begun, The Plaza Way!

Our guiding principles are:

• Always do the right thing
• Be respectful and considerate – everyone matters.
• Deliver more than others think possible.
• Show passion for what we do and enthusiasm for who we are.

Delivering on these promises requires amazing people. PlayLV Gaming takes pride in hiring an extremely talented, motivated, and diverse workforce that possesses the attitude and aptitude to work within a high-performance culture. Employees receive training, guidance, development, and leadership in order to effectively perform their responsibilities.

POSITION SUMMARY: It is the primary responsibility of the Pool and Beverage Supervisor to ensure the overall satisfaction and safety of all Plaza pool guests. The Pool attendant must be able to provide outstanding service to guests and be able to respond quickly and efficiently in any given situation. The Pool Attendant Supervisor is to ensure that the pool deck, furniture, and cabanas are kept clean and organized throughout the day. All duties are to be performed in accordance with departmental and property policy, practices, and procedures.

Top 5 Specific Job Functions:

• Provide guest safety by watching over water and deck area, responding to emergency situations as needed and quickly securing deck in inclement weather situations.
• Provide excellent customer service by answering guest’s inquiries, being knowledgeable of all Plaza events and amenities all while maintaining a professional and courteous demeanor.
• Maintain cleanliness and organization of pool deck and retail space including straightening and stacking chairs, collecting soiled towels and trash, moving chairs, providing clean towels, restocking water station, and restocking retail space.
• Utilize selling skills to sell Cabanas and day beds while keeping organized and detailed notes in reservations log in accordance with outlined pricing structure.
• Responsible for supervising daily beverage operations

Other Specific Job Functions:

• Coach and train pool attendant team on general job duties, cabana operations, pool policies, procedures, and expectations
• Perform all other job-related duties as requested.
• Always presents a professional appearance and attitude and maintains a high standard of customer service.
• This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
• Maintain attentiveness to the environment in the pool facility to ensure guest enjoyment and safety.
• Participate in pool safety programs, training, and documentation to ensure the overall safety of guests in the pool area.
• Respond to and resolve guests in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties.
• Be knowledgeable of Department and Hotel goals.
• Own all requests and complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction.
• Be knowledgeable of hotel information to answer guest inquiries.
• Display proper cash handling procedures including accepting payment and counting proper change for all items.
• Maintain cleanliness of the pool deck and retail space throughout the entire day
• Perform other duties as assigned by senior management.

RESPONSIBLE ALCOHOL MANAGEMENT

• Recognize and acknowledge when Guests are becoming intoxicated and/or are intoxicated
• Monitor potentially intoxicated and/or disruptive Guests and promptly bring to a Manager’s attention
• Refuse further service of alcohol to intoxicated Guests in a courteous and safety-minded manner
• Responsible for accurately checking Guest identification
• Comply with all safety and health department procedures as well as Company and/or departmental policies/procedures
• Comply with all state and federal liquor laws

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Required:

• At least 1-year previous supervisory experience in similar hospitality environments
• At least 6 months of cash handling experience
• Be at least 21 years of age or older
• Basic math and currency counting knowledge.
• Ability to work and multitask in a fast-paced environment.
• High School diploma or equivalent
• Excellent customer service skills
• Have interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor
• Work varied shifts, including weekends and holidays.
• Able to effectively communicate in English, in both written and oral forms.
• Must be able to work in cases of extreme temperatures.

Preferred:

• Previous experience working in a similar resort setting.
• High School diploma or equivalent

CERTIFICATES, LICENSES, REGISTRATIONS:

• Food Handler’s Card

Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.