Public Area Attendant

The Public Area Attendant is responsible for maintaining the cleanliness of the Lobby, Pool, Public areas, back of the house and offices. In addition, the Public Area Attendant refreshes and maintains the cleanliness of the public bathrooms around the hotel/campus and performs special projects for the Housekeeping Staff and does so without disrupting any of the daily functions of the hotel or without disturbing guests. This position is based out of the Legacy Resort Hotel and Spa in San Diego, CA. Must maintain confidentially, and be able to work the assigned schedule.

PRIMARY RESPONSIBILITIES:

Walks all assigned areas at beginning and end of shift; removes newspapers, pick up and replace towels in pool area, empty trash containers, and ash urn in Public Areas into proper containers. Dusts all tables, lamps, and ledges in all Public Areas and corridors and other assigned areas. Inspects condition of furniture for tears, rips, and stains and report damages. Cleans and maintain lights.

Maintains supply levels in the Public Areas such as toilet paper, Kleenex, pencils, pens and pads. Maintains and cleans all public washrooms, checking each hour. Makes routine checks of all Public Areas to ensure cleanliness. Maintains the cleanliness of all windows, glass, and doors in public and employee areas.

Checks elevators, pool area, mop floors, cleans carpets, and polishes brass as necessary. Maintains elevator tracks. Performs cleaning tasks in Public Areas, including vacuuming, sweeping, moping and collecting garbage.

Cleans public and employee restrooms and showers. Cleans floor surfaces in public or employee space using designated chemicals, supplies, and equipment.

Posts caution signs to limit traffic when necessary. Contacts other departments directly for urgent repairs. Responds promptly to requests from guests and other departments. Identify and report preventative or other maintenance issues in Public Areas or guest rooms.

Responds at all times, in a friendly, helpful and courteous manner to guests, managers and fellow associates. Follows all company and safety and security policies and procedures. Reports all guest issues and complaints to management.

Coordinates with Lead House Person on work priorities, provides assistance, and attends meetings as required by management.

Demonstrates a working knowledge of all hotel safety and security procedures, as required, maintaining a secure and safe environment for associates as well as guests.

Reports any unusual occurrences and/or request to the Lead House Person.

Completes special projects and other responsibilities as assigned.

ADDITIONAL RESPONSIBILITIES:

Our hotel's primary goal is to provide hospitality and exceed guest expectations for levels of service, quality, consistency and attention to detail all team members are evaluated against this standard. A hotel operates 365 days a year, 24 hours a day. During the course of your scheduled shift, you may be asked to assist in areas of the hotel outside of your typical work areas.

QUALIFICATIONS:

High school diploma or general education diploma (GED) is preferred.

Prior experience working in housekeeping for an upscale hotel comparable to the Legacy Resort Hotel and Spa is preferred.

First Aid, CPR and defibrillator certifications, preferred.

COMPETENCIES:

Must be able to communicate in English; can communicate well with management and guests; ability to speak additional languages is a plus.

Self-starting personality with an even disposition; must maintain a warm and friendly demeanor.

Commitment to excellent customer service.

HOURS OF WORK:
A flexible schedule, which include nights, weekends and holidays, is required to adjust to the changing needs of business operations.

TRAVEL:

No travel required.

OTHER DUTIES:
The purpose of this job description is to summarize the primary job functions and responsibilities of this position; it is not intended to be an all-inclusive list. Therefore, employees will be expected to perform additional duties as assigned by their supervisor or their supervisor's designee. Duties and responsibilities may change at any time with or without advance notice.

WORK ENVIRONMENT:

This job operates on a large campus with multi-story buildings and uneven outdoor areas (e.g., steps, ramps, and gardens) that are open to the elements and changing weather conditions. This position requires regular interaction with staff and members of the public and routinely uses large equipment, specialized tools, hot water and cleaning solutions, rolling carts and laundry chutes with moving parts to avoid. Noise levels will occasionally be high due to equipment, movies, musical and theatrical performances, and other factors.