Supervisor, Pfm Operations

Position Summary: 

Under the minimal direction of Manager, PFM Operations, the Supervisor, PFM Operations manages the daily workflow of a multi-faceted team to ensure accurate and timely service to support client deliverables in accordance with Service Level Agreements (SLAs).  The Supervisor, PFM Operations develops and maintains high quality/cost efficient processes, trains/leads associates, audits work performance to ensure associates adhere to key performance metrics, and works effectively across the Inmar organization to identify and resolve operational challenges that could potentially impact client deliverables.

Primary Accountabilities: 

Analytical (50%)

• Manage day to day operations and ensure delivery of accurate and timely service to clients
• Lead and develop associates

Operational (30%)

• Identify operational efficiencies and develop new standards

• Work collaboratively with Client Account teams to ensure client satisfaction

• Work collaboratively across Inmar organizations to troubleshoot and problem solve issues before they negatively influence client deliverables

Administrative (15%)

• Ensure Health Insurance Portability and Accountability (HIPAA) policies and procedures are followed

• Monitor and report metrics to team members and management

• Interview potential new team members and make strong recommendations for hiring

Analytics (5%)

• Establish metrics to measure team goals and success

Required Qualification: 

• Four year college (Bachelor’s Degree)

• 3-5 years of related work experience and/or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position.

• Proficient in Microsoft Windows, Microsoft Office,  Google Office Suite

Individual Competencies:

• Analytical and Critical Thinking: Ability to tackle a problem by using a logical, systematic, sequential approach.

• Accountability: Sets clear goals, objectives, expectations, and responsibilities and monitors the process, progress and results to hold self and others accountable for measurable actions and results.

• Coaching: Guides, develops, empowers, and motivates associates to meet the organization's goals while preparing the team to win.

• Conflict Management: Encourages healthy and productive conflict to produce the best possible solution while managing and resolving unhealthy conflicts and disagreements in a constructive manner.

• Building Collaborative Teams: Builds productive and cooperative relationships to facilitate team effectiveness through the understanding and utilization of individual strengths, behaviors, and personalities to achieve team goals and organizational success.

• Influential Communication: Fosters open communication, speaks truthfully and with one voice through clear and consistent messages, listens to others and values all opinions while acting in a respectful manner to influence an outcome, impact, or effect, and responds appropriately to concerns of others.

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

While performing the duties of this job, the associate is:  

• Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.

• Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.

• Rarely required to stand, kneel or stoop, and lift and/or move up to ## pounds.

• Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.

Safety:

• Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

As an Inmar Associate, you:

• Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations. 

• Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client. 

• Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually-beneficial partnerships, leverage information and achieve results. 

• Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability. 

• Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.

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