Supervisor - Gift Shop

Position Summary:
To provide a service to our community by offering quality merchandise, exceptional customer service and successful financial profitability for McLaren Macomb Gift Shop.
Essential Functions and Responsibilities:

1. Supervises mixed staff of volunteers and employees.
2. Attends monthly Guild Board and General Membership meetings.
3. Keeps current with market trends and new product development.
4. Cultivates relationships with vendors for exclusive merchandise and special pricing
5. Provides training to all paid and volunteer staff and directs the specific staff responsibilities and assignments.
6. Consults with Supervisor, Volunteer Services on matters relating to volunteer staff.
7. Develops and maintains working relationships with sales representatives and vendors to purchase merchandise, paying attention to quality and value pursuant to the organization's patient, visitor and employee demographics.
8. Directs, manages and organizes all inventories (i.e. ordering, lifting, opening, checking, pricing and delivering to Gift Shop for display/sales.)
9. Performs annual inventory on all merchandise
10. Responsible for display windows. Uses creativity in displaying merchandise to make it appealing to the customer.
11. Keeps all shelves dusted, organized, stocked and updated.
12. Responds to the influence of seasonal changes, holidays and special events when ordering and displaying merchandise.
13. Responsible for ordering, hanging and maintaining the art gallery.
14. Instructs and trains all staff for participation in fundraisers for the Guild and other departments within the hospital.
15. Conducts annual sales and special sales, promotions and marketing strategies to continuously increase sales.
16. Monitors Gift Shop budget, which is self-funded and takes action to improve profit.
17. Handles all invoices for payment (i.e. categorizes, applies discounts and credits, totals all invoices)
18. Participates in associations such as the Michigan Gift Shop Managers Association to increase networking opportunities and monitor trends.
19. Attend buying shows
20. Shops after hours 2-3 times per week for frozen food and supplies
21. Cleans and maintains all equipment (i.e. freezers, refrigerators, florist cooler etc.)
22. Submit weekly/monthly articles for e-update and Guild Newsletter
23. Covers staff duties, as needed
24. Performs other related job duties as requested.

Required:
• Associates Degree
• One year of prior work experience in a retail setting including knowledge of buying and displaying merchandise
Preferred:
• Three years of prior work experience in a retail setting including knowledge of buying and displaying merchandise
Equal Opportunity Employer of Minorities/Females/Disabled/Veterans