Supervisor, Accounts Receivable

Who is EMS|MC

EMS|MC offers full-service revenue cycle management solutions and is the largest billing services provider focused exclusively on emergency medical services in the U.S. We offer services from software to hardware to billing services and everything in between.

For over 25 years, our high-quality service, results and customer-centric approach have set the standard in professional EMS billing. We have an emphasis on patient satisfaction and our client customization enables us to fulfill our mission of providing value-added, innovative financial services that enhance the delivery of a cost-effective EMS system.

With this level of specialization, we have built a team of dedicated, industry-leading experts with unprecedented experience to maximize our clients EMS revenue.

Job Type: Full-time

Location: Remote

About the role:

The Accounts Receivable (AR) Supervisor will spearhead all aspects of payment posting, indexing, payment reconciliation and month end reporting. This person will be the primary contact for the Accounts Receivable Department and must be flexible with their working schedule and availability based on the business needs of the department. This individual will guide a multifaceted team of 15-20 individuals performing the days to day Accounts Receivable functions required to meet all client deliverables, turnaround times and quality metrics.

As a Supervisor, Accounts Receivable with EMS|MC, you will:

• Directly responsible for creating goals, auditing production, and providing coaching to maximize employee performance.
• Ensure all employees have the necessary resources and equipment to be successful in their roles.
• Develop training tools and ramp up plans for employees including career growth paths which may lead to advancement within the company.
• Establish methods of team communication which creates an environment of inclusiveness where employees are engaged and feel supported by both their team and supervisor.
• Trend and analyze inventory volume to forecast and plan for future staffing needs.
• Identify best practices and create a tracking mechanism to efficiently deliver one off client specific requests.
• Perform root cause analysis of payment defects which prevent payments from posted.
• Oversee the department specific tasks associated with new client onboarding and winddowns.
• Lead the month end close process with internal team members and business partners.
• Ensures all employee time is accurately recorded in ADP including PTO, Holiday time, punches, monitoring overtime usage and approving payroll.
• Consistently supports and demonstrates the company mission and values.
• Flexible work schedule dictated by the departmental needs.
• Create and/or strengthen direct client relationships.
• Perform testing related to system enhancements and upgrades.
• Perform banking reconciliations when required.

You will be successful in this role if you:

• High School Diploma
• Past leadership in a remote environment would be a plus
• Intermediate to expert excel skills including file manipulation and creation
• Strong, effective, and professional written and verbal communication skills.
• Ability to collaborate effectively with multi-departmental and diverse teams to achieve results
• Highly organized with ability to be proactive, manage time, and prioritize work
• Willing and able to adapt to changes in work environment, procedures, priorities, schedule, and job duties

Key skills we hope you have:

• Thorough knowledge of major health insurers, including federal and state agencies
• Previous medical billing and/or account reconciliation
• Understanding of Medicare, Medicaid, commercial, and patient reimbursement/billing, and HIPAA
• Banking or Payment Posting reconciliation experience
• General office environment
• Frequent telephone use
• Frequent typing
• Sitting for long periods of time, some standing
• Use of basic office equipment such as computer, fax, printer, copier

Why EMS|MC:

• Flexible Scheduling
• Career development plans
• Weekly wellness seminars
• Comprehensive benefit package
• Remote opportunities
• All equipment provided