Suite Experience Administrative Assistant - Full Time

About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.
SUITE EXPERIENCE ADMINISTRATIVE ASSISTANT
The Four Seasons Resort Hualalai is looking for a Suite Experience Administrative Assistantwho shares a passion for excellence and who infuses enthusiasm into everything they do. Our Suite Experience Administrative Assistantshave the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.
WHAT YOU'LL DO

• The role of the Administrative Assistant is to perform a variety of administrative and clerical tasks in assisting the Suite Experience Managers. Duties consist of a wide variety of clerical needs; guest requests by accurately assessing the guests' needs and adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.
• Answer phones
• In reference to guest interaction, handles clerical responsibilities, i.e., process incoming and
• outgoing emails, inputting all key logs, creating itineraries, traces, floral requests, review folios,
• assist in processing guest packages.
• Create and maintain filing systems, both electronic and physical
• Ensure information for restaurants, attractions, are updated and current in procedures and
• systems.
• Must be familiar with island and activities offered by recommended vendors.
• Works closely with other departments to ensure smooth handling of guest requests.
• Take ownership of projects given and deliver those in a timely manner.
• And More!

WHAT TO BRING

• Successful candidate must possess legal work authorization in United States
• Excellent personal presentation
• Attention to detail and the ability to multitask are required.
• Ability to prioritize and handle stressful situations.
• Strong problem-solving skills.
• The ability to work autonomously.
• A positive and professional attitude
• Team player
• Excellent communication skills both orally and written.
• Demonstrated ability to interact with guests, employees, and third parties.
• Flexible schedule and the ability to work all shifts including weekends and holidays.
• Proficient in Word, Excel, and Power Point

JOIN OUR 'OHANA & ENJOY OUR AMAZING BENEFITS:

• Hourly Rate: $27.26
• An on-site Physical Therapist
• 24-hour access to Indoor and Outdoor Gym
• Holiday, Vacation & Sick pay
• Robust Benefit Plan
• Company Match 401K Plan

• Laundered Employee Uniform
• Free employee meals prepared by the Four Seasons Culinary 'Ohana
• Complimentary stays at Four Seasons Worldwide
• Training and Development Opportunities
• Employee Recognition Programs

Learn more about what it is like to work at Four Seasons Resort Hualālai, visit us:
Facebook: https://www.facebook.com/FourSeasonsResortHualalai
Instagram: https://www.instagram.com/fshualalai/
Twitter: https://twitter.com/FSHualalai
We look forward to receiving your application!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf