Student Success Project Specialist

POSITION CODE: 6979

DEPARTMENT/ADMINISTRATION: Student Success Center

APPOINTMENT: Staff, 40 hours/Full-time, Twelve (12) Months

SALARY RANGE: $21.80

INTRODUCTORY PERIOD: 6 months

AVAILABLE: Immediately

BENEFITS OVERVIEW: BROCHURE

POSTING DATE: January 18, 2024

APPLICATION DEADLINE: Open Until Filled, Apply Immediately

Definition of Classification:

The Student Success Project Specialist reports to the Senior Director of the Student Success Center (SSC) and plays a crucial role in the smooth operations of the SSC by providing comprehensive administrative support, event planning, communication, and problem-solving. This individual is responsible for ensuring the seamless delivery of services to students, faculty, staff, and parents, contributing significantly to the overall success of the SSC.

Duties and Responsibilities:

• Represent the SSC with professionalism and courtesy: Interact with students, faculty, staff, and parents in a sensitive, confidential, and professional manner, fostering a positive and welcoming environment.
• Provide administrative support:
• Handle scheduling, including appointments, meetings, and events.
• Manage reception duties, greeting visitors, answering questions, and directing them to appropriate resources.
• Maintain and organize records, ensuring accuracy and confidentiality.
• Provide administrative assistance to the SSC team members.
• Event planning and coordination:
• Plan, organize, and coordinate SSC events, ensuring smooth execution and adherence to budget guidelines.
• Handle event logistics, including scheduling, venue arrangements, catering, and participant registration.
• Communication and outreach:
• Monitor and respond promptly to SSC email inquiries, ensuring timely and accurate communication.
• Support the development of social media posts, department newsletters, and other communication materials.
• Assist with website edits and content updates.
• Data management and reporting:
• Assist with gathering, analyzing, and reporting data related to Student Success initiatives.
• Manage SSC Microsoft Planner, ensuring tasks are completed within deadlines.
• Student support:
• Provide general student support, answering questions, addressing concerns, and directing them to appropriate resources.
• Assist students with Navigate, including scheduling campaigns through the SSC Navigate Profile.
• Curricular changes management:
• Develop and maintain a system to track curricular changes from multiple academic units within the College of Arts & Sciences, School of Business & Society, School of Education, and San Francisco Theological Seminary.
• Ensure timely updates to SSC resources and materials to reflect curricular changes.
• Student satisfaction surveys:
• Support the delivery and organization of student satisfaction surveys, ensuring effective data collection and analysis.
• Additional duties:
• Contribute to team efforts by accomplishing related duties as needed.
• Undertake other duties and projects as assigned or directed.

Qualifications Guidelines

Any combination equivalent to, but not limited to, the following:

Experience/Training/Education:

Required

• High school diploma or equivalent supplemented with two years of additional coursework.
• A minimum of (3) three years of administrative support experience or related experience, including the ability to use Microsoft Office software programs.
• A valid California Class C CA driver’s license with a good driving record is required. Note: Out-of-state licenses are valid until appointment. A valid California Class “C” driver’s license must be obtained within ten (10) days of appointment (in accordance with CA Vehicle Code 12505c).

Knowledge and Skills:

• Exceptional communication skills, both written and verbal.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Proficient in utilizing technology for communication, data management, and event planning.
• Demonstrated ability to handle multiple tasks simultaneously and prioritize effectively.
• Commitment to providing excellent customer service to students, faculty, staff, and parents.

Physical Requirements/Working Conditions:

Working Conditions:

Standard office setting and occasional field setting. Duties performed are primarily in an office environment while sitting at a desk or computer workstation or in meetings. At least minimal environmental controls to assure health and comfort.

Physical Demands:

Incumbents regularly sit for long periods; walk short distances regularly; may travel to various locations to attend meetings and conduct work; use hands and fingers to operate an electronic keyboard or other office machines; reach with hands and arms; stoop or kneel or crouch to file; speak clearly and distinctly to answer telephones and to provide information; see to read fine print and operate computer; hear and understand voices over telephone and in person; and lift, carry and/or move objects weighing up to 20 pounds.

TO APPLY: A resume/CV and cover letter are required. In compliance with The Americans with Disabilities Act, if selected for the interview process and accommodations are needed, please call (909) 748-8040. If you are unable to complete an application due to a disability, contact us at (909) 748-8040 to ask for an accommodation or an alternative application process.

BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. The University will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current employee who was conditionally offered the position.
DRIVER'S LICENSE CHECK: Possession of a valid Driver's License is required for certain positions. Employees in positions that require a valid Driver’s License will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.
PHYSICAL AND PSYCHOLOGICAL EXAMS: For certain positions typically in Public Safety, Facilities, Athletics and Information Technology Services departments, employment is contingent upon a candidate passing a pre-employment physical exam with the ability to lift in excess of 50 lbs. Public Safety Officers, in addition to a pre-employment physical exam, will also be required to pass a psychological evaluation.

INFORMATION REGARDING COVID-19: New employees are required to submit proof of having received the full course dose of an approved COVID-19 vaccine or submit an exemption request for medical or religious reasons within sixty (60) days from your date of hire.

FOR MORE INFORMATION VISIT

http://www.redlands.edu/human-resources/employment/

SUBMISSION OF A RESUME OR APPLICATION INDICATES AGREEMENT THAT THE UNIVERSITY MAY VERIFY ANY AND ALL INFORMATION CONTAINED THEREIN.

MEMBERS OF UNDERREPRESENTED GROUPS ARE ENCOURAGED TO APPLY.

AN EQUAL OPPORTUNITY EMPLOYER

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)