Student Success Center Support Technician

Salary : $52,020.00 - $57,348.00 Annually
Location : North County Campus, CA
Job Type: Full Time - 12 Months/ 100% FTE
Job Number: FY2324-00161
Division:Student Success & Support Programs
Department:Student Success Center
Opening Date: 02/05/2024
Closing Date: 2/25/2024 11:59 PM Pacific
Job Description Summary
This position will support the North County Campus in Paso Robles.
DEFINITION
Under general supervision of the Student Success Centers Associate Director and in collaboration with the Director of Student Equity and Success Centers, assists to provide support and perform complex clerical and technical tasks to support all aspects of the Student Success Centers.
DISTINGUISHING CHARACTERISTICS
The Student Success Center Technician is distinguished from other classes in the clerical series by the requirement that incumbents perform duties related to operations of the Student Success Center that require direct student worker contact, training and facilitating. The position requires superior knowledge of hiring processes and procedures, policies of the Student Success Center and tutor scheduling. Incumbent must have the ability to work independently and to maintain confidentiality; may train and oversee the work of student and temporary assistants.
Incumbents in this position support student learning outcomes and institutional effectiveness by supporting students to utilize the Student Success Center services and information that will assist them to be successful.
ABOUT THE COLLEGE
Where You Will Work
Serving all of San Luis Obispo County, Cuesta College has provided comprehensive associate degree offerings, certificates, and community programs to the region since 1964. The main campus is located along scenic Highway 1, west of San Luis Obispo and east of the beaches of the Pacific Ocean. Cuesta College has a North County Campus in Paso Robles, and South County Center, in Arroyo Grande.
Who We AreEquity, diversity, and inclusion are essential to our culture and the work we do. Cuesta College is proud to be a designated Hispanic-Serving Institution (HSI) committed to racial and socio-economic diversity as it reflects our communities and student populations. We actively seek to attract candidates who share this commitment to equity, diversity, and inclusion. As part of the Cuesta College team, you can expect to be part of a collaborative community of faculty, classified professionals, administrators, students, and community partners advancing educational excellence with intentional support services leading to Student Success and completion.
Additional information about the college can be found at
https://www.cuesta.edu/about/index.html
The college planning documents can be found at
https://www.cuesta.edu/about/collegeplans/index.html
Our Student Equity Action Plan can be found at
https://www.cuesta.edu/about/info/student-equity-initiatives/equity/index.html
We offer comprehensive benefit options. Information about benefits can be found at
https://www.cuesta.edu/about/depts/benefits-insurance/index.html
Essential Functions & Qualifications
ESSENTIAL FUNCTIONS

• Provide assistance and support to the Student Success Centers Associate Director and Director of Student Equity and Success Centers;
• Responsible for opening Student Success Center procedures: unlock tutoring resources, turning on computers, and ensuring supplies and materials are available to tutors;
• Greet incoming students and staff; assisting with questions and directing traffic;
• Assist new students coming into the Center with start-up procedures for using tutorial services;
• Communicate with students regarding Center services, policies, and procedures;
• Assist with procedures for handling tutors calling in sick, late or changing schedules;
• Manage daily front desk tasks: answer phones, transferring calls and taking messages for the center;
• Oversee Center resources including computer, textbook, and teaching materials;
• Assist with the recruitment, hiring and processing of new tutors;
• Responsible for tracking and maintaining records for the hiring and scheduling of tutors;
• Responsible for communicating and notifying all staff of important deadlines: payroll, sign-in sheets, and staff meetings;
• Assist in orientation/start-up of new tutors; creating name badges and orientation materials;
• Provide administrative support for drop-in tutoring, embedded tutoring, and supplemental instruction;
• Responsible for initial set up of the tutorial calendar with the hours/coverage of the tutors and subject areas available for drop-in tutoring;
• Monitor and edit online tutorial schedule/calendar (posted on the cuesta website) to reflect changes in available tutoring and absences of tutors;
• Assist with organizing and note taking for staff meetings;
• Assist in communicating with faculty and staff regarding tutors and center programs; and
• Perform other related duties as required.

QUALIFICATIONS
Education:
Required

• Equivalent to high school degree.

Preferred

• Associate's Degree, including or supplemented by secretarial science, office management, and public relations courses;
• Bi-lingual in English and Spanish (written and oral).

Experience:
Required

• Three years of increasingly responsible clerical experience;
• Any equivalent combination of training and experience.

Preferred

• Experience working at a community college and/or tutorial center

Knowledge of:

• Organization and function of an educational institution;
• Data system and data entry techniques:
• Receptionist and telephone techniques;
• Written business communications;
• Records keeping practices and procedures;
• Office methods and practices including filing systems;
• Current technologies, personal computer, and associated office software such as word processing, spreadsheet, presentation, and/or database software;
• Correct usage of English, grammar, spelling, punctuation, and vocabulary; and
• District policies and procedures.

Ability to:

• Compose correspondence independently;
• Organize information, workload, and establish priorities to complete assigned work with a minimum of supervision and within established time deadlines;
• Establish and maintain cooperative working relationships with those contacted in the performance of duties; and
• Demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, and ethnic backgrounds of staff and students and of staff and students with physical and learning disabilities.

Physical ability to:

• Read and comprehend printed matter and text and data on computer monitors;
• Communicate intelligibly and effectively via speech, telephone, written correspondence, and/or email;
• Sit or stand for extended periods of time;
• Lift and/or carry 25 pounds; and
• Exert manual dexterity sufficient for keyboard and other office equipment operation.

License and Certificates (current within the last year):
Required

• Valid driver's license and eligible to obtain California driver's license upon hire.

Additional Information
REQUIRED DOCUMENTS TO APPLYCandidates will be required to submit ALL of the required documents below when applying for this position. When uploading documents, PDF uploads are preferred.

1. Cover letter;
2. Resume;
3. Reference List (see further instructions below);
4. Diversity statement (see further instructions below).

Diversity Statement Instructions: Cuesta College is committed to building and maintaining a workforce that reflects and honors the diversity of our students. It is important to us that our faculty, staff, and administrators demonstrate an understanding of, sensitivity to, and respect for the diverse academic, socioeconomic, ethnic, and religious backgrounds as well as sexual orientation and abilities of all constituents in the Cuesta College community.
In 500 words or less, with consideration to our Mission Statement and our values expressed above, please explain how you will demonstrate your commitment to diversity, equity, and inclusion in this position.
Reference List Instructions: Your reference list must include three professional references, their contact information, and their relationship to you.
Completed online applications and all supporting documents must be submitted by the closing date for this position. LATE, INCOMPLETE, FAXED, MAILED OR EMAILED APPLICATIONS WILL NOT BE ACCEPTED.
SALARY SCHEDULE
Below is the full salary schedule range for this position, steps A through E. Per Cuesta College's bargaining agreement, new employees are placed at Steps A through C, which is the anticipated hiring range also listed below. The bargaining agreement also includes step and longevity increases. For a full salary schedule, please see our website: https://www.cuesta.edu/about/depts/humanresources/salary_schedules.html

• Salary Schedule Range: $4,335 - $5,269 per month.
• Anticipated Hiring Range: $4,335 - $4,779 per month.

ADDITIONAL INFORMATIONCuesta College will not sponsor any visa applications.
San Luis Obispo County Community College District ("Cuesta College") is an equal opportunity employer committed to nondiscrimination on the basis of race, ethnicity, color, religion, national origin, sexual orientation, gender, gender identity, gender expression, marital status, medical condition, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), age, disability (physical and mental), genetic information, military and veteran status, or any other characteristic protected by applicable federal and state law in admission and access to, or treatment in employment, educational programs or activities at any of its campuses. Reasonable accommodations will be provided for applicants with disabilities who self-disclose. Cuesta College also prohibits harassment on any of these bases, including sexual harassment, as well as sexual assault, domestic violence, dating violence, and stalking.
In compliance with California law, all prospective staff and students are entitled to read the Annual Security Report, published each October by the Cuesta College Department of Public Safety. This report contains information about our emergency and crime reporting procedures, as well as crime statistics for the past 3 years. You may request a copy of this report at one of our two Public Safety Offices: on SLO campus at Building 6600A or on North County Campus at building N1021, during campus business hours. You may also access the complete text of this report at the following website address:
Cuesta College uses E-Verify as part of the I-9 process to verify the work eligibility of all new hires. E-Verify is an Internet-based system that compares information from an employee's Form I-9 to data from U.S Department of Homeland Security and Social Security Administration records. For further information, visit:
Interview Process Information
Selected applicants will be invited to attend a Zoom interview and skills test on Wednesday, March 13, 2024.
TO: New Employees
FROM: Human Resources
SUBJECT: Benefits for Classified & Management Employees
Cuesta College's current insurance rates can be viewed on our Insurance/Benefits website:
Employees who work half-time or more are entitled to receive fringe benefits. The fringe allocation is money from the District to help cover the cost of insurance. Employees working half-time or more are eligible to participate in the District's medical, dental and vision insurance.
The District fringe benefit contribution can be found on the Insurance/Benefits website:
Employees with a work assignment of 50% to 74% of full time will receive one-half of the above stated fringe allocation.
If your insurance rate exceeds your fringe allocation, the balance will be deducted from your monthly payroll check. If the insurance plans selected cost less than the fringe allocation, any excess amount will be returned to the District. For more information about how fringe benefits are determined please refer to the collective bargaining agreement between SLO Community College District and Cuesta College Classified United Employees (CCCUE) or the Board of Trustees policy regarding management employees.
Please review the insurance materials and contact us for an appointment to complete the necessary paperwork.
If you have any questions, please contact Human Resources at 805-546-3129 or hr@cuesta.edu.
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Each open position has specific attachment requirements in order to be considered by the hiring committee. If the attachment directions are not followed, your application will not be considered.
The required attachments for this position are:
• Cover Letter;
• Resume;
• Professional Reference List (see instructions in Additional Information section);
• Diversity Statement (see instructions in Additional Information section).
Have you attached the correct required documents to your application?

• Yes
• No

Required Question